Customer care executive (Mumbai)

Naukripay group; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Naukripay group in Mumbai is seeking a friendly, professional Customer Care Executive to handle customer queries, provide product information, resolve complaints and ensure a positive customer experience.

Ideal candidates have 0–3 years of experience, strong communication in Hindi and English, good problem-solving abilities, and the capacity to coordinate with multiple departments to maintain customer satisfaction. Freshers welcome; monthly salary with incentives.

Qualifications

• 12th pass or graduate in any discipline.
• Freshers can apply; prior customer care experience is a plus.
• Strong communication in Hindi and English; customer-focused attitude.

Responsibilities

• Handle customer calls, emails, WhatsApp messages and online queries.
• Understand requirements and provide appropriate solutions.
• Resolve complaints promptly and professionally.
• Follow up on orders, services, payments or complaints.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with sales, operations, accounts and other departments.
• Provide information on products, services, pricing, policies and offers.
• Ensure customer satisfaction and strong relationships.
• Escalate complex issues to the senior/department.
• Meet assigned customer service and response-time targets.

Skills

Excellent communication

Hindi and English

Customer-focused

Problem solving

MS Office basics

Multitasking

Patience

Education

12th pass or Graduate

Job description

Mail:- [e-mail]

Customer Care Executive

Job Title: Customer Care Executive
Department: Customer Support
Employment Type: Full-Time
Experience: 0–3 Years
Location: [Location]

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

• Handle customer calls, emails, WhatsApp messages, and online queries
• Understand customer requirements and provide appropriate solutions
• Resolve customer complaints and issues promptly and professionally
• Follow up with customers regarding orders, services, payments, or complaints
• Maintain accurate records of customer interactions and feedback
• Coordinate with sales, operations, accounts, and other departments when required
• Provide information about products, services, pricing, policies, and offers
• Ensure customer satisfaction and maintain strong customer relationships
• Escalate complex issues to the concerned senior or department
• Achieve assigned customer service and response-time targets

Required Skills

• Excellent communication and interpersonal skills
• Good Hindi and English communication skills
• Customer-focused and polite attitude
• Good problem-solving and listening abilities
• Basic computer knowledge and MS Office skills
• Ability to handle multiple customer queries efficiently
• Patience and a positive attitude

Qualifications

• 12th pass or Graduate in any discipline
• Freshers can apply
• Previous experience in customer care, telecalling, BPO, or customer support will be an advantage

Preferred Candidate

• Confident and presentable
• Comfortable speaking with customers over the phone
• Able to work under pressure and meet targets
• Willing to work in a team environment

Salary: ₹[Salary Range] per month + incentives, depending on experience and skills.

Customer Care Executive

Job Title: Customer Care Executive
Department: Customer Support
Employment Type: Full-Time
Experience: 0–3 Years
Location: [Location]

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

• Handle customer calls, emails, WhatsApp messages, and online queries
• Understand customer requirements and provide appropriate solutions
• Resolve customer complaints and issues promptly and professionally
• Follow up with customers regarding orders, services, payments, or complaints
• Maintain accurate records of customer interactions and feedback
• Coordinate with sales, operations, accounts, and other departments when required
• Provide information about products, services, pricing, policies, and offers
• Ensure customer satisfaction and maintain strong customer relationships
• Escalate complex issues to the concerned senior or department
• Achieve assigned customer service and response-time targets

Required Skills

• Excellent communication and interpersonal skills
• Good Hindi and English communication skills
• Customer-focused and polite attitude
• Good problem-solving and listening abilities
• Basic computer knowledge and MS Office skills
• Ability to handle multiple customer queries efficiently
• Patience and a positive attitude

Qualifications

• 12th pass or Graduate in any discipline
• Freshers can apply
• Previous experience in customer care, telecalling, BPO, or customer support will be an advantage

Preferred Candidate

• Confident and presentable
• Comfortable speaking with customers over the phone
• Able to work under pressure and meet targets
• Willing to work in a team environment

Salary: ₹[Salary Range] per month + incentives, depending on experience and skills.