Customer care executive ( Pune)

Naukripay group; Maharashtra; On-site; INR 279,000 - 335,000; Full time

Benefits offered by this job

Salary in line with standards

Job summary

Naukripay group in Maharashtra, India, is seeking a Customer Care Executive to handling queries via calls, email, and WhatsApp. The role requires 0–3 years experience, strong English/Hindi communication, and basic MS Office skills.

It is a full-time on-site position with opportunities for freshers to join the team. Responsibilities include resolving issues within timelines, maintaining records, coordinating with sales and operations, and ensuring a positive customer relationship.

Qualifications

• Graduate/12th pass with good communication skills.
• Excellent verbal and written communication in English/Hindi.
• Basic computer knowledge and MS Office skills.
• Freshers can apply.

Responsibilities

• Handle customer queries through calls, emails, WhatsApp, and other communication channels.
• Provide accurate information about products, services, orders, and company policies.
• Resolve customer complaints professionally and within the required timeline.
• Maintain proper records of customer interactions and feedback.
• Coordinate with sales, operations, and other departments to resolve customer issues.
• Follow up with customers to ensure satisfactory resolution.
• Maintain a positive and professional relationship with customers.
• Achieve customer service and response-time targets.

Skills

Customer Handling

Communication Skills

Complaint Resolution

Telecalling

Follow-up

CRM

MS Office

Problem Solving

Education

Graduate / 12th pass

Job description

Mail:- [e-mail]

Customer Care Executive – Job Description

Job Title: Customer Care ExecutiveDepartment: Customer SupportExperience: 0–3 yearsLocation: [Location]Employment Type: Full-time

Job Responsibilities

• Handle customer queries through calls, emails, WhatsApp, and other communication channels.
• Provide accurate information about products, services, orders, and company policies.
• Resolve customer complaints professionally and within the required timeline.
• Maintain proper records of customer interactions and feedback.
• Coordinate with sales, operations, and other departments to resolve customer issues.
• Follow up with customers to ensure satisfactory resolution.
• Maintain a positive and professional relationship with customers.
• Achieve customer service and response-time targets.

Requirements

• Graduate/12th pass with good communication skills.
• Excellent verbal and written communication in English/Hindi.
• Basic computer knowledge and MS Office skills.
• Good listening, problem-solving, and interpersonal skills.
• Customer-focused and polite attitude.
• Freshers can apply.

Key Skills

• Customer Handling
• Communication Skills
• Complaint Resolution
• Telecalling
• Follow-up
• CRM
• MS Office
• Problem Solving

Salary: ₹25000–₹30,000 per month (depending on experience and company standards).