Customer care executive ( Noida)

Naukripay; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

Naukripay is seeking a friendly Customer Care Executive to handle queries and ensure a positive experience. You will respond across calls, emails, and messaging, address customer needs, and resolve issues promptly.

Responsibilities include maintaining records in CRM, coordinating with sales, operations, and accounts, and ensuring timely responses to customer inquiries. The ideal candidate communicates clearly and stays patient in a fast-paced environment.

Qualifications

• 0–3 years of experience in customer service or related roles.
• Good verbal and written communication skills.
• Basic computer and MS Office knowledge.
• Ability to handle customers patiently and professionally.

Responsibilities

• Handle customer calls, emails, WhatsApp messages, and other support channels.
• Understand customer requirements and provide accurate information.
• Resolve customer complaints and issues professionally and promptly.
• Follow up with customers to ensure satisfactory resolution.
• Maintain customer records and update CRM/database regularly.
• Coordinate with sales, operations, accounts, and other departments when required.
• Explain products, services, policies, and procedures to customers.
• Maintain a polite and professional communication style.
• Meet customer service and response-time targets.
• Prepare basic reports related to customer queries and complaints.

Skills

Customer Handling

Communication

Problem Solving

Follow-up

MS Office

CRM

Team Coordination

Complaint Resolution

Tools

CRM System

Help Desk Software

Job description

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide timely support, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

• Handle customer calls, emails, WhatsApp messages, and other support channels.
• Understand customer requirements and provide accurate information.
• Resolve customer complaints and issues professionally and promptly.
• Follow up with customers to ensure satisfactory resolution.
• Maintain customer records and update CRM/database regularly.
• Coordinate with sales, operations, accounts, and other departments when required.
• Explain products, services, policies, and procedures to customers.
• Maintain a polite and professional communication style.
• Meet customer service and response-time targets.
• Prepare basic reports related to customer queries and complaints.

Requirements

• 0–3 years of experience in customer service/call centre/support roles.
• Good verbal and written communication skills.
• Basic computer and MS Office knowledge.
• Good problem-solving and interpersonal skills.
• Ability to handle customers patiently and professionally.

Key Skills

Customer Handling | Communication | Problem Solving | CRM | Follow-up | MS Office | Complaint Resolution | Team Coordination

Preferred Candidate

A confident, patient, and responsible individual who enjoys interacting with customers and can work effectively in a fast-paced environment.