Customer care executive ( Mumbai)

Naukripay group; Mumbai; On-site; INR 167,000 - 335,000; Full time

Job summary

Naukripay group in Mumbai is seeking a Customer Care Executive to handle customer queries, provide timely support, and maintain high customer satisfaction.

The role requires strong communication, problem-solving, and the ability to manage multiple queries; freshers welcome; salary ₹15,000–₹30,000 per month depending on experience and skills.

Qualifications

• Graduate or equivalent qualification preferred.
• Good verbal and written communication skills.
• Basic knowledge of MS Office and computer applications.
• Customer-oriented attitude with good problem-solving skills.
• Ability to handle multiple customer queries efficiently.
• Freshers can apply; relevant experience will be an advantage.

Responsibilities

• Handle customer calls, emails, chats, and inquiries professionally.
• Understand customer requirements and provide accurate information.
• Resolve customer complaints within defined timelines.
• Follow up with customers to ensure satisfactory resolution.
• Maintain records of customer interactions and complaints.
• Coordinate with internal teams to resolve issues.
• Explain products, services, policies, and processes to customers.
• Maintain a positive relationship with customers.
• Meet service and response-time targets.
• Escalate complex issues to senior staff.

Skills

Customer Service

Communication

Problem Solving

Complaint Handling

Follow-up

Active Listening

MS Office

Teamwork

Education

Graduate or equivalent qualification

Tools

MS Office

Job description

Mail:- [e-mail]

Customer Care Executive – Job Description

Job Title: Customer Care Executive Department: Customer Support Experience: 0–3 Years Location: [Location] Employment Type: Full-Time

Job Summary

We are looking for a friendly and customer-focused Customer Care Executive to handle customer queries, provide timely support, resolve complaints, and maintain a high level of customer satisfaction.

Key Responsibilities

• Handle customer calls, emails, chats, and inquiries professionally.
• Understand customer requirements and provide accurate information.
• Resolve customer complaints and issues within the defined timelines.
• Follow up with customers to ensure satisfactory resolution.
• Maintain accurate records of customer interactions and complaints.
• Coordinate with internal teams to resolve customer-related issues.
• Explain products, services, policies, and processes to customers.
• Maintain a positive and professional relationship with customers.
• Meet customer service and response-time targets.
• Escalate complex issues to the appropriate department or senior team member.

Requirements

• Graduate or equivalent qualification preferred.
• Good verbal and written communication skills.
• Basic knowledge of MS Office and computer applications.
• Customer-oriented attitude with good problem-solving skills.
• Ability to handle multiple customer queries efficiently.
• Freshers can apply; relevant experience will be an advantage.

Key Skills

• Customer Service
• Communication
• Problem Solving
• Complaint Handling
• Follow-up
• Active Listening
• MS Office
• Teamwork

Salary

₹15,000 – ₹30,000 per month, depending on experience and skills.