Customer Care Executive

Da Milano Leathers; New Delhi, Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Da Milano Leathers is seeking a customer service professional to handle inquiries via phone, email, chat and other supported channels, delivering timely, accurate information about products, orders and policies. You will document interactions in the CRM, coordinate with sales, operations, logistics, and technical support, and escalate complex issues while maintaining a positive customer experience.

Preferred candidates have about 2 years of experience and strong communication, listening and

Qualifications

• Excellent verbal and written communication skills.
• Good listening, problem-solving, and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office/Google Workspace.
• Ability to work with CRM, ticketing, or customer-support software.

Responsibilities

• Handle customer inquiries through phone calls, email, chat, and other support channels.
• Understand customer concerns and provide timely and effective solutions.
• Resolve complaints professionally while maintaining a positive customer experience.
• Provide accurate information about products, services, orders, and company policies.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain accurate records of customer interactions and resolutions in the CRM/helpdesk system.
• Coordinate with internal teams such as sales, operations, logistics, and technical support when required.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Meet defined customer service, response-time, and quality targets.
• Collect customer feedback and communicate recurring issues to the relevant teams.
• Follow company policies, procedures, and customer service standards

Skills

Communication skills

Listening

Problem-solving

Interpersonal skills

Tools

MS Office

Google Workspace

CRM software

Ticketing systems

Job description

Role & responsibilities:

• Handle customer inquiries through phone calls, email, chat, and other support channels.
• Understand customer concerns and provide timely and effective solutions.
• Resolve complaints professionally while maintaining a positive customer experience.
• Provide accurate information about products, services, orders, and company policies.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain accurate records of customer interactions and resolutions in the CRM/helpdesk system.
• Coordinate with internal teams such as sales, operations, logistics, and technical support when required.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Meet defined customer service, response-time, and quality targets.
• Collect customer feedback and communicate recurring issues to the relevant teams.
• Follow company policies, procedures, and customer service standards

Preferred candidate profile

• 02 years of experience in customer service, customer support, or a related role is preferred.
• Excellent verbal and written communication skills.
• Good listening, problem-solving, and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office/Google Workspace.
• Ability to work with CRM, ticketing, or customer-support software.