Customer care executive ( Noida)

Naukripay group; Dadri; On-site; INR 167,000 - 290,000; Full time

Job summary

Naukripay group is seeking a Customer Care Executive to handle customer queries and provide timely support, ensuring a positive experience across calls, emails and WhatsApp. This full-time role requires 0–3 years of experience and a graduate qualification, with strong Hindi and English communication and basic MS Office skills.

Responsibilities include CRM updates, coordinating with sales/ops, and meeting response-time targets in a fast-paced environment. Salary is paid monthly in INR.

Qualifications

• Graduate or equivalent qualification preferred.
• 0–3 years of experience in customer service/call centre/support roles.
• Good verbal and written communication skills.
• Basic computer and MS Office knowledge.
• Good problem-solving and interpersonal skills.
• Ability to handle customers patiently and professionally.
• Hindi and English communication skills preferred.

Responsibilities

• Handle customer calls, emails, WhatsApp messages, and other support channels.
• Understand customer requirements and provide accurate information.
• Resolve customer complaints and issues professionally and promptly.
• Follow up with customers to ensure satisfactory resolution.
• Maintain customer records and update CRM/database regularly.
• Coordinate with sales, operations, accounts, and other departments when required.
• Explain products, services, policies, and procedures to customers.
• Maintain a polite and professional communication style.
• Meet customer service and response-time targets.
• Prepare basic reports related to customer queries and complaints.

Skills

Customer Handling

Communication

Problem Solving

CRM

Follow-up

Team Coordination

Education

Graduate

Tools

MS Office

Job description

Mail::- [e-mail]

Customer Care Executive

Job Location: [Location]Employment Type: Full-timeExperience: 0–3 yearsSalary: ₹[Salary] per month

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Care Executive to handle customer queries, provide timely support, resolve complaints, and ensure a positive customer experience.

Key Responsibilities

• - Handle customer calls, emails, WhatsApp messages, and other support channels.
• - Understand customer requirements and provide accurate information.
• - Resolve customer complaints and issues professionally and promptly.
• - Follow up with customers to ensure satisfactory resolution.
• - Maintain customer records and update CRM/database regularly.
• - Coordinate with sales, operations, accounts, and other departments when required.
• - Explain products, services, policies, and procedures to customers.
• - Maintain a polite and professional communication style.
• - Meet customer service and response-time targets.
• - Prepare basic reports related to customer queries and complaints.

Requirements

• - Graduate or equivalent qualification preferred.
• - 0–3 years of experience in customer service/call centre/support roles.
• - Good verbal and written communication skills.
• - Basic computer and MS Office knowledge.
• - Good problem-solving and interpersonal skills.
• - Ability to handle customers patiently and professionally.
• - Hindi and English communication skills preferred.

Key Skills

Customer Handling | Communication | Problem Solving | CRM | Follow-up | MS Office | Complaint Resolution | Team Coordination

Preferred Candidate

A confident, patient, and responsible individual who enjoys interacting with customers and can work effectively in a fast-paced environment.