Customer care executive ( Delhi )

Naukripay group; Delhi; On-site; INR 167,000 - 279,000; Full time

Job summary

Naukripay group in Delhi, India is seeking a full-time Customer Service Associate to assist customers with support requests, information on upgrades, and resolution of issues via email and phone.

The ideal candidate is a graduate, freshers welcome, with understanding of e-commerce, and fluency in English and Hindi. Training content design and escalation handling are part of the role, along with maintaining customer satisfaction.

Qualifications

• Graduate in any stream.
• Freshers welcome.
• Understanding & knowledge of e-commerce.

Responsibilities

• Assist customer in resolving open requests for support, information on upgrading, etc.
• Design Training content with learners' needs in mind.
• Maintain and improve customer satisfaction during email/calls.
• Interact with Customer/Technical Services team to resolve issues (escalation points, knowledgebase tools, internal applications).
• Complete all training and development activities timely.
• Understand escalation handling procedures.

Skills

English

Hindi

Education

Graduate

Job description

Mail:- [e-mail]

Category Customer Service Full Time

Key Responsibilities and Accountabilities

• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
• Complete Training Needs Analysis to confirm the Training is applicable.
• Design Training content with the Learners needs in mind.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
• Completes all training and development activities in timely manner.
• Understanding of escalation handling procedures.

Main Job Requirements

• Education: Graduate in any stream.
• Work Experience: Freshers.
• Understanding & Knowledge of E-commerce.

Required Skills

• Language Skills: English and Hindi.