Customer Support Executive

Jalip Solutions; Chennai District, Vellore; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Product training

Friendly work environment

Job summary

Jalip Solutions in Chennai is seeking a Customer Support Executive to provide exceptional support and build long-term relationships with customers. You will handle inquiries, coordinate with internal teams, and guide customers through product usage to ensure satisfaction.

The role emphasizes strong communication, problem-solving, and organizational skills to maintain accurate CRM records and support renewal efforts.

Qualifications

• Bachelor's degree in any discipline.

Responsibilities

• Respond to customer inquiries via phone, email, and support channels.
• Understand customer issues and provide timely resolutions.
• Coordinate with technical teams for issue resolution.
• Track support tickets and ensure SLA compliance.
• Conduct customer onboarding and product guidance.
• Follow up with customers to ensure satisfaction.
• Maintain accurate customer records in the CRM system.
• Assist in customer retention and renewal activities.

Skills

Bachelor's degree

0–3 years experience

Excellent communication

Problem solving

Organizational skills

Customer-first attitude

Education

Bachelor's degree

Tools

CRM/Helpdesk software

SaaS/IT products knowledge

Technical concepts

Job description

We are looking for a customer-focused Customer Support Executive to provide exceptional support and ensure customer satisfaction. The ideal candidate will handle customer queries, coordinate with internal teams, and build long-term customer relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, and support channels
• Understand customer issues and provide timely resolutions
• Coordinate with technical teams for issue resolution
• Track support tickets and ensure SLA compliance
• Conduct customer onboarding and product guidance
• Follow up with customers to ensure satisfaction
• Maintain accurate customer records in the CRM system
• Assist in customer retention and renewal activities

Required Qualifications

• Bachelor's degree in any discipline
• 0–3 years of experience in customer support or client servicing
• Excellent communication skills
• Strong problem‑solving abilities
• Good organizational and multitasking skills
• Customer‑first attitude

Preferred Skills

• Experience with CRM or Helpdesk software
• Knowledge of SaaS or IT products
• Ability to understand technical concepts

What We Offer

• Competitive salary
• Career growth opportunities
• Product training
• Friendly and collaborative work environment