Customer Support Executive

Emagn Solutions; Sector 10; On-site; INR 240,000 - 420,000; Full time

Job summary

Emagn Solutions in Noida is seeking a Customer Care Executive to be the first point of contact for customers, handling inquiries, troubleshooting issues, and ensuring an exceptional experience.

You will address customer needs professionally, provide accurate information, and work toward first-contact resolutions while maintaining product knowledge and escalating complex cases when needed.

Qualifications

• Proven experience in customer service or support role is a plus.
• Excellent communication skills, both verbal and written, with the ability to interact with customers in a clear, friendly, and professional manner.
• Strong problem-solving skills and the ability to handle customer concerns effectively and with empathy.
• Ability to work well under pressure and meet performance targets.
• Familiarity with CRM software and basic computer skills.
• Positive attitude with a strong commitment to customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism.
• Collect and document customer feedback and escalate accordingly.
• Provide quick, effective resolutions and aim for first-contact resolution.
• Maintain up-to-date product knowledge and train on new features.
• Escalate complex issues to supervisors and ensure timely follow-up.

Skills

Customer service

Communication skills

Problem solving

Under pressure

CRM software

Computer skills

Positive attitude

Tools

CRM software

MS Office

Job description

Job Title: Customer Care Executive
Location: A-24, Noida, Sector-63, A Block - 201301
Reports to: Service Manager / Supervisor
Job Overview:
We are seeking a highly motivated and dedicated Customer Care Executive to join our
dynamic team. In this role, you will be the rst point of contact for our customers, assisting
with inquiries, troubleshooting issues, and ensuring an exceptional customer experience.
Your role will be key to driving customer satisfaction by eectively addressing their needs
and concerns in a professional and timely manner.

Contact Number- 9311939041
Key Responsibilities:

1. 1. Customer Inquiry Handling:
   Respond promptly to customer inquiries received via phone, email, or chat in
   a professional and courteous manner.
   Resolve customer queries related to products, services, or account
   information eiciently.
   Provide troubleshooting assistance when required and guide customers
   through necessary steps to resolve their issues.
2. 2. Feedback Management:
   Collect valuable feedback from customers regarding their experiences with
   our products and services.
   Accurately document feedback, concerns, or suggestions and elevate them
   to relevant departments for further action.
   Ensure timely follow-up with customers to conrm their issues were
   addressed and provide updates.
3. 3. Problem Resolution:
   Deliver quick and eective solutions to customer problems, aiming for a rst-
   contact resolution whenever possible.
   Investigate customer issues in-depth, collaborate with internal teams to
   resolve complex problems, and ensure that customers needs are fully met.
   Strive to exceed customer expectations by providing exceptional service and
   personalized solutions.
4. 4. Product/Service Knowledge:
   Continuously enhance product and service knowledge to provide customers
   with accurate and up-to-date information.
   Participate in training sessions on new features, products, or services to
   eectively address customer inquiries.
   Utilize your knowledge to guide customers in making informed decisions
   regarding products and services.
5. 5. Escalation Management:
   Manage complex or unresolved customer issues by escalating them to the
   appropriate supervisor or higher-level support sta.
   Ensure that escalated issues are handled with urgency and professionalism
   and follow up to guarantee customer satisfaction.

Qualications & Skills:

• Proven experience in customer service or support role is a plus.
• Excellent communication skills, both verbal and written, with the ability to interact
  with customers in a clear, friendly, and professional manner.
• Strong problem-solving skills and the ability to handle customer concerns
  eectively and with empathy.
• Ability to work well under pressure and meet performance targets.
• Familiarity with CRM software and basic computer skills.
• Positive attitude with a strong commitment to customer satisfaction.

Why Join Us?

• Be a part of an innovative and growing organization.
• Opportunity to develop professionally and advance in your career.
• Work in a supportive and collaborative environment.