Customer Support Executive (Malayalam Voice Process)

KG Invicta Services (KGiS); Kerala; On-site; INR 180,000 - 260,000; Full time

Job summary

KG Invicta Services (KGiS) invites applications for a Customer Support Executive to join our Malayalam Voice Process team in Kerala. You will be the first point of contact for customers, addressing inquiries with patience, empathy, and clear communication.

This role is suitable for freshers or individuals starting a career in customer support. If you are fluent in Malayalam and enjoy helping others, you will fit well in our dynamic, fast-paced environment.

Qualifications

• Fluent in Malayalam, written and spoken.
• Strong communication and a customer-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle incoming customer calls and provide assistance in Malayalam, addressing inquiries and resolving issues promptly.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions accurately in the system for future reference.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Malayalam proficiency

Strong communication

Multi-tasking

Basic computer skills

Customer-focused

Tools

Customer support software

Job description

We are seeking a dedicated Customer Support Executive for our Malayalam Voice Process team. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong command of the Malayalam language. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience with our services.

Key Responsibilities

• Handle incoming customer calls and provide assistance in Malayalam, addressing inquiries and resolving issues promptly.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions accurately in the system for future reference.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Proficiency in Malayalam, both spoken and written.
• Strong communication skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Basic computer skills and familiarity with customer support software is a plus.

This position is suitable for freshers or individuals looking to start their career in customer support. If you are enthusiastic about helping others and are ready to take on new challenges, we encourage you to apply and join our dynamic team.