Customer Support Executive - Voice Process (Malayalam)

KG Invicta Services (KGiS); Kerala; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

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Job summary

KG Invicta Services (KGiS) in Kerala seeks a Customer Support Executive to assist Malayalam-speaking customers via voice support. You will be the first point of contact, addressing inquiries and resolving issues to ensure high customer satisfaction.

You will document interactions, collaborate with teammates, and participate in ongoing training to strengthen product knowledge and service skills. A fast-paced environment and willingness to learn are essential.

Qualifications

• Proficiency in Malayalam is essential with strong verbal communication.
• Understanding of basic customer support processes and voice operations.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong problem-solving skills and a customer-oriented mindset.

Responsibilities

• Handle customer inquiries via voice calls and provide timely solutions.
• Maintain a positive and professional demeanor with customers.
• Document customer interactions and feedback accurately in the systems.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and skills.

Skills

Malayalam proficiency

Verbal communication

Customer support basics

Multitasking

Problem-solving

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive for our voice process team, specifically catering to Malayalam-speaking customers. In this role, you will be the first point of contact for our customers, providing them with exceptional support and assistance. Your primary responsibility will be to handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Engage with customers through voice calls, addressing their queries and providing solutions in a timely manner.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback accurately in our systems.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:

• Proficiency in Malayalam is essential, with strong verbal communication skills.
• Basic understanding of customer support processes and voice operations.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong problem-solving skills and a customer-oriented mindset.
• Willingness to learn and adapt to new technologies and processes.

If you are passionate about helping others and are looking to start your career in customer support, join our team and contribute to delivering outstanding service to our customers.