Customer Service Executive - Malayalam Voice Process

KG Invicta Services (KGiS); Coimbatore District; Sur place; INR 240 000 - 360 000; Plein temps

Résumé du poste

KG Invicta Services (KGiS) in Tamil Nadu is seeking a Customer Service Executive for the Malayalam Voice Process team. You will be the first point of contact for customers, assisting with inquiries and ensuring a positive experience.

The role focuses on handling inbound calls in Malayalam, resolving issues, and maintaining accurate records while collaborating with the team to improve service delivery.

Qualifications

• Proficiency in Malayalam, both spoken and written.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic understanding of BPO operations and customer service principles.
• A positive attitude and a willingness to learn.

Responsabilités

• Handle inbound Malayalam calls and address inquiries about products and services.
• Resolve issues and ensure customer satisfaction.
• Maintain records of interactions and transactions.
• Collaborate with team to improve service delivery.
• Follow up with customers to ensure resolution and satisfaction.

Connaissances

Malayalam proficiency

Strong communication

Multi-tasking

BPO knowledge

Description du poste

We are seeking a dedicated and enthusiastic Customer Service Executive for our Malayalam Voice Process team. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong command of the Malayalam language. As a Customer Service Executive, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience.

Key Responsibilities:

• Handle inbound customer calls in Malayalam, addressing inquiries and providing information about our products and services.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Required Skills:

• Proficiency in Malayalam, both spoken and written.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic understanding of BPO operations and customer service principles.
• A positive attitude and a willingness to learn.