Customer Care Executive

Aquaneeta; Ernakulam; On-site; INR 152,000 - 182,000; Full time

Job summary

Aquaneeta is seeking a Customer Care Executive to handle inquiries, service requests and daily customer communication. The role requires coordinating with service and sales teams to ensure a seamless customer experience.

The ideal candidate will have 1–2 years in customer care, strong communication in Malayalam and English, and the ability to manage multiple tasks with a positive attitude.

Qualifications

• Bachelor's degree or above with good communication skills.
• Experience in customer care or telecalling is preferred.
• Proficiency in Malayalam and English for customer interactions.

Responsibilities

• Handle customer calls, enquiries, and service requests.
• Coordinate with service and sales teams for timely resolutions.
• Follow up on service, installation, and maintenance.
• Maintain accurate customer records and reports.

Skills

Malayalam communication

English communication

Customer handling

Interpersonal skills

MS Office

Telephone etiquette

Team coordination

Willingness to learn

Education

Any Degree

Tools

MS Office

Job description

We are looking for a Customer Care Executive to handle customer enquiries, service requests, follow-ups, and day-to-day customer communication. The candidate will be responsible for providing timely assistance, coordinating with the service and sales teams, and ensuring a smooth customer experience.

Position: Customer Care Executive

Department: Customer Service

Employment Type: Full-time

Key Responsibilities:

• Handle incoming customer calls, enquiries, and service requests.


• Understand customer requirements and provide appropriate information.


• Coordinate customer service calls and technician visits.


• Follow up with customers regarding service, installation, and maintenance.


• Maintain accurate customer records and service details.


• Coordinate with sales and service teams to resolve customer issues.


• Handle customer complaints professionally and provide suitable solutions.


• Make follow-up calls to customers when required.


• Maintain daily call and follow-up reports.


• Ensure timely communication with customers regarding service updates.

Requirements:

• Qualification: Any Degree


• Experience: 1–2 years in customer care, customer service, telecalling, or a related role


• Good communication skills in Malayalam and English.


• Good customer-handling and interpersonal skills.


• Basic computer and MS Office knowledge.


• Good telephone etiquette and communication skills.


• Ability to coordinate with multiple teams.


• Positive attitude and willingness to learn.


• Previous experience in customer care or customer service will be an advantage.