Customer Support Executive - Malayalam Voice Process

KG Invicta Services (KGiS); Kerala; On-site; INR 279,000 - 424,000; Full time

Job summary

KG Invicta Services (KGiS) invites applications for a Customer Support Executive in its Malayalam Voice Process team. The role focuses on assisting customers via voice calls, resolving queries promptly, and maintaining accurate records of interactions to ensure a high level of service.

Candidates should be fluent in Malayalam, demonstrate strong communication, stay calm under pressure, and be comfortable using basic computer tools and customer support software.

Qualifications

• Proficiency in Malayalam, both spoken and written.
• Strong customer service orientation with excellent communication skills.
• Ability to handle challenging situations with patience and professionalism.
• Basic computer skills and familiarity with customer support software is a plus.

Responsibilities

• Handle incoming customer inquiries via voice calls in Malayalam, providing accurate information and assistance.
• Resolve customer issues and complaints in a timely manner, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills

Malayalam language

Customer service

Communication skills

Patience

Computer basics

Tools

Customer support software

Job description

We are seeking a dedicated Customer Support Executive for our Malayalam Voice Process team. The ideal candidate will be responsible for providing exceptional customer service to our clients, ensuring their inquiries and issues are addressed promptly and effectively. This role requires strong communication skills in Malayalam, as well as a commitment to delivering high-quality support to enhance customer satisfaction.

Key Responsibilities

• Handle incoming customer inquiries via voice calls in Malayalam, providing accurate information and assistance.
• Resolve customer issues and complaints in a timely manner, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills

• Proficiency in Malayalam, both spoken and written.
• Strong customer service orientation with excellent communication skills.
• Ability to handle challenging situations with patience and professionalism.
• Basic computer skills and familiarity with customer support software is a plus.

Location: Kerala or Tamil Nadu.