Customer Service Executive (Malayalam)

KG Invicta Services (KGiS); Idukki; On-site; INR 150,000 - 260,000; Full time

Job summary

KG Invicta Services (KGiS) in India is seeking a Customer Service Executive fluent in Malayalam to provide helpful information and resolve issues with empathy. You will handle inquiries, document interactions, and support service delivery with a professional attitude.

The role emphasizes clear communication, teamwork, and a willingness to learn. Training will enhance product knowledge and service quality as you build lasting relationships with clients in a supportive, dynamic environment.

Qualifications

• Fluent in Malayalam (spoken and written).
• Proficient communication and interpersonal skills.
• Ability to handle customer complaints with empathy and professionalism.
• Basic computer skills and familiarity with customer service software.
• Team player with a positive attitude and willingness to learn.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services in Malayalam.
• Assist customers with their issues and resolve complaints in a timely manner.
• Maintain a positive and professional attitude towards customers at all times.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Skills

Malayalam fluency

Strong communication

Empathy in handling complaints

Basic computer skills

Team player

Tools

Customer service software

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive who is fluent in Malayalam to join our team. The ideal candidate will be responsible for providing exceptional customer support and service to our clients, ensuring their needs are met with professionalism and efficiency. This role is crucial in maintaining customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities:

• Handle customer inquiries and provide accurate information regarding products and services in Malayalam.
• Assist customers with their issues and resolve complaints in a timely manner.
• Maintain a positive and professional attitude towards customers at all times.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Required Skills:

• Proficiency in Malayalam, both spoken and written.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints with empathy and professionalism.
• Basic computer skills and familiarity with customer service software.
• A team player with a positive attitude and a willingness to learn.

This position is ideal for individuals looking to start or advance their career in customer service within a dynamic and supportive environment. If you are passionate about helping others and possess the required skills, we encourage you to apply and become a part of our team.