Customer Support Executive (Malayalam Voice Process)

KG Invicta Services (KGiS); Chennai District; On-site; INR 180,000 - 280,000; Full time

Job summary

KG Invicta Services (KGiS) in Chennai seeks a dedicated Customer Support Executive for our Malayalam Voice Process team. The role suits freshers or those starting their career in customer support, focusing on delivering friendly, effective assistance to our Malayalam-speaking customers.

You will handle incoming calls, document interactions, and work with teammates to improve service quality. Basic computer skills and a customer-oriented mindset are essential, with training provided to enhance

Qualifications

• Proficiency in Malayalam, both spoken and written.
• Strong communication skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills and familiarity with customer support software is a plus.

Responsibilities

• Handle incoming customer calls and provide Malayalam-language assistance.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training to enhance product knowledge and customer service skills.

Skills

Malayalam language proficiency

Communication skills

Multitasking

CRM software familiarity

Tools

CRM software

Job description

We are seeking a dedicated Customer Support Executive for our Malayalam Voice Process team. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong command of the Malayalam language. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience with our services.

Key Responsibilities:

• Handle incoming customer calls and provide assistance in Malayalam, addressing inquiries and resolving issues promptly.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions accurately in the system for future reference.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:

• Proficiency in Malayalam, both spoken and written.
• Strong communication skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Basic computer skills and familiarity with customer support software is a plus.

This position is suitable for freshers or individuals looking to start their career in customer support. If you are enthusiastic about helping others and are ready to take on new challenges, we encourage you to apply and join our dynamic team.