Customer Service Executive - Malayalam Voice Process

KG Invicta Services (KGiS); Kerala; On-site; INR 240,000 - 360,000; Full time

Job summary

KG Invicta Services (KGiS) is seeking a Customer Service Executive for its Malayalam Voice Process team in Kerala. The role focuses on delivering exceptional service and fluency in Malayalam, serving as the first point of contact for customers to ensure a positive experience.

Responsibilities include handling inbound Malayalam calls, resolving queries, maintaining records, collaborating with teammates to improve service, and following up to ensure complete resolution and satisfaction.

Qualifications

• Fluent in Malayalam (spoken and written).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic understanding of BPO operations and customer service principles.
• Positive attitude and willingness to learn.

Responsibilities

• Handle inbound customer calls in Malayalam, addressing inquiries and providing information about our products and services.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Skills

Malayalam language

Communication skills

Multi-tasking

BPO basics

Positive attitude

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive for our Malayalam Voice Process team. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong command of the Malayalam language. As a Customer Service Executive, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience.

Key Responsibilities:

• Handle inbound customer calls in Malayalam, addressing inquiries and providing information about our products and services.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Required Skills:

• Proficiency in Malayalam, both spoken and written.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic understanding of BPO operations and customer service principles.
• A positive attitude and a willingness to learn.