Customer Support Executive (Malayalam)

KG Invicta Services (KGiS); Kerala; On-site; INR 180,000 - 240,000; Full time

Job summary

KG Invicta Services (KGiS) in Kerala seeks a Customer Support Executive fluent in Malayalam to join our team. You will assist clients via phone, email and chat, resolving inquiries promptly and providing clear information about our products and services.

You will document interactions and feedback to help improve our offerings and contribute to high levels of customer satisfaction. The ideal candidate demonstrates fluent Malayalam, strong communication skills, and a customer‑oriented mindset,

Qualifications

• Fluency in Malayalam required.
• Strong communication skills required.
• Customer-oriented mindset required.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer issues in a timely and efficient manner.
• Document customer interactions and feedback to improve services.
• Provide information about products and services to customers.

Skills

Malayalam fluency

Strong communication

Customer-oriented mindset

Job description

We are seeking a dedicated Customer Support Executive fluent in Malayalam to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met in a timely and efficient manner. This role is crucial in maintaining customer satisfaction and fostering positive relationships with our clients. Key responsibilities include responding to customer inquiries via phone, email, or chat, resolving issues, and providing information about our products and services. The Customer Support Executive will also document customer interactions and feedback to help improve our services. Required skills for this position include fluency in Malayalam, strong communication skills, and a customer-oriented mindset. If you are passionate about helping others and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.