International Voice & Chat Support Executive : Fresher & Experience

Wsne Consulting; Gurugram District; On-site; INR 504,000 - 616,000; Full time

Benefits offered by this job

Salary upto 5.60LPA

18k-36k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

Job summary

Wsne Consulting invites enthusiastic International Voice & Chat Support Executives to join our client-facing team in Gurugram. You will handle international customers via voice calls and chat, resolve queries, provide accurate information, and drive high customer satisfaction.

Freshers and experienced candidates are welcome. The role requires excellent English, strong communication, and the ability to work in night shifts on a rotational schedule.

Qualifications

• Excellent English communication skills.
• Good listening and interpersonal skills.
• Strong customer-handling ability.
• Problem-solving and decision-making skills.

Responsibilities

• Handle inbound calls with international customers.
• Respond to customer queries through voice and chat support.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication with customers.
• Resolve customer issues within the defined turnaround time.
• Provide accurate information regarding products, services, orders, or processes.
• Maintain proper records of customer interactions and update CRM/system details.
• Follow company policies, quality standards, and communication guidelines.
• Escalate complex or unresolved issues to the appropriate department.
• Achieve assigned targets related to customer satisfaction, quality, productivity, and response time.

Skills

Excellent English communication skills

Good listening and interpersonal

Strong customer-handling

Problem-solving and decision-making

Multitasking and working underpressure

Positive attitude and willingness to学习

Target-driven environment

Education

Graduate or Undergraduate

Job description

We are looking for enthusiastic and customer-focused International Voice & Chat Support Executives to join our team. The selected candidates will be responsible for handling international customers through voice calls and chat support, resolving queries, providing accurate information, and ensuring a high level of customer satisfaction.

Role & responsibilities

• Handle inbound calls with international customers.
• Respond to customer queries through voice and chat support.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication with customers.
• Resolve customer issues within the defined turnaround time.
• Provide accurate information regarding products, services, orders, or processes.
• Maintain proper records of customer interactions and update CRM/system details.
• Follow company policies, quality standards, and communication guidelines.
• Escalate complex or unresolved issues to the appropriate department.
• Achieve assigned targets related to customer satisfaction, quality, productivity, and response time.
• Ensure a positive customer experience during every interaction.
• Work effectively with team members and other departments.
• Be flexible to work in rotational shifts, including night shifts, as required for international processes.

Preferred candidate profile

• Excellent English communication skills.
• Good listening and interpersonal skills.
• Strong customer-handling ability.
• Problem-solving and decision-making skills.
• Ability to multitask and work under pressure.
• Positive attitude and willingness to learn.
• Ability to work in a target-driven environment.

For Freshers:

• Graduate or undergraduate candidates with good communication skills.
• Excellent spoken and written English.
• Basic computer knowledge and good typing skills.
• Willingness to work in international voice/chat support.
• Customer-service-oriented attitude.

For Experienced Candidates:

• Prior 1- 5 years experience in international voice, chat, BPO, customer service, or technical support is preferred.
• Experience handling international customers will be an added advantage.
• Strong communication, problem-solving, and customer-handling skills.

Perks & Benefits

Salary upto 5.60LPA

18k-36k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram