Customer Care Executive - Chat Process

Team Vertex Cosmos; Pune District; On-site; INR 325,000 - 389,000; Full time

Benefits offered by this job

Cab facility

Rotational shifts

5.5 days working

Job summary

Team Vertex Cosmos in Pune invites applications for the position of Customer Support Executive for International Chat Process (E-commerce Platform - Seller support). The role is based in Pune and involves rotational shifts with 5.5 working days.

You will handle customer inquiries through international voice calls, deliver excellent service, and assist customers with orders, payments, delivery, returns, and other issues.

Qualifications

• Minimum 6 months of experience in International Voice Process.
• Freshers with excellent communication skills may be considered (UG/Graduate).
• Excellent verbal communication skills required.

Responsibilities

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Skills

Verbal skills

Voice process exp

Freshers welcome

Job description

Job description

Hiring: Customer Support Executive International Chat Process (E-commerce Platform -Seller support)

We are looking for enthusiastic and customer-focused professionals to join our team for an International Voice Process supporting a leading E-commerce platform.

Position: Customer Support Executive

Location: Pune

Process: International Chat E-commerce

Job Responsibilities:

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Candidate Requirements:

• Excellent verbal communication skills
• Minimum 6 months of experience in International Voice Process
• Freshers with excellent communication skills may also be considered (UG/Graduate)
• Customer handling skills and a positive attitude

Salary & Benefits:

• CTC: Up to 32,000
• Cab facility available
• Rotational shifts
• 5.5 days working

Interview Process:

• Virtual Interview