Hiring For International chat Process- (Ecommerce Process)

Team Vertex Cosmos; Pune District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Cab facility

Job summary

Team Vertex Cosmos in Pune is hiring a Customer Success Associate to support an ecommerce platform through international chat and voice channels.

You will resolve queries, assist with orders, payments, delivery and returns, maintain service quality, and work in rotational shifts with 5.5 days per week; cab facility available.

Qualifications

• 6 months of experience in international chat process is required.
• Freshers with excellent communication skills may be considered.
• Customer handling skills and a positive attitude.
• Rotational shifts and 5.5 days working.

Responsibilities

• Handle customer queries through international voice calls.
• Provide excellent customer service and resolve concerns.
• Assist with orders, payments, delivery, returns and issues.
• Maintain quality standards and meet process targets.

Skills

Client Success

Customer Retention

Good Communication

English

Education

Any Graduate

Job description

Hiring: Customer Support Executive International Chat Process (E-commerce Platform)

Job Responsibilities:

• Handle customer queries through international voice calls
• Provide excellent customer service and resolve customer concerns
• Assist customers with orders, payments, delivery, returns, and other issues
• Maintain quality standards and achieve process targets

Candidate Requirements:

• Excellent verbal communication skills
• Minimum 6 months of experience in International Chat Process
• Freshers with excellent communication skills may also be considered (UG/Graduate)
• Customer handling skills and a positive attitude
• Cab facility available
• Rotational shifts
• 5.5 days working

Role Details:

• Role: Customer Success Associate
• Industry Type: BPM / BPO
• Department: Customer Success, Service & Operations
• Employment Type: Full Time, Permanent
• Role Category: Customer Success
• Education: UG: Any Graduate
• Key Skills: Skills highlighted with are preferred keyskills Client Success Client Retention Customer Retention Good Communication in English

Additional Role Details:

• Education: UG: Graduation Not Required
• Key Skills: Skills highlighted with ' are preferred keyskills Customer Support Chat Support Ecommerce Domain International Process International Chat Process