International Customer Support Executive -Non Voice Process

IntouchCX; Hyderabad; On-site; INR 3,060,000 - 3,740,000; Full time

Benefits offered by this job

Free cab facility

International work environment

Job summary

IntouchCX in Hyderabad is seeking candidates for an international chat support role. The position requires 13 years of relevant experience and excellent English communication.

You will handle live chats, understand requirements, and provide solutions while maintaining high CSAT and adhering to data privacy rules. The role offers 24/7 rotational shifts, 5-day weeks, and two-way cab facilities, with opportunities to work in an international customer service environment.

Qualifications

• Minimum qualification: 10+2.
• Diploma (3 years), Undergraduate, BE/B.Tech, or Graduate from any stream.
• 13 years of relevant experience required.
• Excellent verbal and written English communication skills.
• International chat process experience is mandatory.

Responsibilities

• Handle customer queries through live chat in a professional and timely manner.
• Understand customer requirements and provide appropriate product and service solutions.
• Troubleshoot customer issues and provide accurate resolutions.
• Maintain high customer satisfaction through prompt and courteous support.
• Handle multiple chat conversations simultaneously while meeting response-time targets.
• Update and maintain accurate customer records and interaction details in the CRM system.
• Follow company policies, quality standards, and data privacy guidelines.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Meet key performance metrics such as CSAT, FRT, AHT, and Resolution Rate.

Skills

English communication

International chat process experience

Education

12th / Diploma / Undergraduate / BE/B.Tech / Graduate

Tools

CRM system

Job description

Job Responsibilities

• Handle customer queries through live chat in a professional and timely manner.
• Understand customer requirements and provide appropriate product and service solutions.
• Troubleshoot customer issues and provide accurate resolutions.
• Maintain high customer satisfaction through prompt and courteous support.
• Handle multiple chat conversations simultaneously while meeting response-time targets.
• Update and maintain accurate customer records and interaction details in the CRM system.
• Follow company policies, quality standards, and data privacy guidelines.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Meet key performance metrics such as CSAT, FRT, AHT, and Resolution Rate.

Eligibility Criteria

• Minimum qualification: 10+2.
• Diploma (3 years), Undergraduate, BE/B.Tech, or Graduate from any stream.
• 13 years of relevant experience required.
• Excellent verbal and written English communication skills.
• International chat process experience is mandatory.
• Immediate joiners will be preferred.

Salary and Benefits

• Salary: Up to 34 LPA.
• 5 days working.
• 2 rotational weekly offs.
• 24/7 rotational shifts.
• Two-way free cab facility.
• Opportunity to work in an international customer service environment.

Candidates with International Chat Process experience are encouraged to apply.