Customer Support Executive

WS Lotus Group; Pune District; On-site; INR 32,000 - 39,000; Full time

Benefits offered by this job

Cab facility available

5.5 days working

Rotational shifts

Virtual interview process

Job summary

WS Lotus Group is seeking a professional to handle customer and seller queries via chat, delivering timely, accurate resolutions for e-commerce and B2B processes.

You will manage international chat interactions, ensure high service quality, and escalate complex issues when necessary while maintaining thorough records and complying with policies.

Qualifications

• Minimum 1+ year of experience in an International Voice, Chat, or B2B Process.
• Excellent written and verbal communication skills in English.
• Strong customer handling and problem-solving abilities.
• Experience in customer support, international process, or e-commerce support will be preferred.
• Ability to work in rotational shifts.
• Graduate and Undergraduate candidates can apply.

Responsibilities

• Handle customer and seller queries through the International Chat Process.
• Provide effective support for e-commerce-related issues and concerns.
• Understand customer requirements and deliver appropriate resolutions within defined timelines.
• Maintain a high level of customer satisfaction and service quality.
• Handle B2B customer interactions professionally.
• Escalate complex issues to the concerned team whenever required.
• Maintain accurate records of customer interactions and resolutions.
• Adhere to company policies, quality standards, and process guidelines.

Skills

Chat Support

Customer Service

International Customer Support

B2B Process

E-commerce Support

Written Communication

Problem Solving

Customer Handling

Rotational Shifts

Education

Graduate or Undergraduate

Job description

The candidate will be responsible for handling customer/seller queries through chat and providing timely, accurate, and professional resolutions.

Key Responsibilities

• Handle customer and seller queries through the International Chat Process.
• Provide effective support for e-commerce-related issues and concerns.
• Understand customer requirements and deliver appropriate resolutions within defined timelines.
• Maintain a high level of customer satisfaction and service quality.
• Handle B2B customer interactions professionally.
• Escalate complex issues to the concerned team whenever required.
• Maintain accurate records of customer interactions and resolutions.
• Adhere to company policies, quality standards, and process guidelines.

Candidate Requirements

• Minimum 1+ year of experience in an International Voice, Chat, or B2B Process.
• Excellent written and verbal communication skills in English.
• Strong customer handling and problem-solving abilities.
• Experience in customer support, international process, or e-commerce support will be preferred.
• Ability to work in rotational shifts.
• Graduate and Undergraduate candidates can apply.

Perks & Benefits

• Salary: Up to 35,000 CTC
• Cab facility available
• 5.5 days working
• Rotational shifts
• Virtual interview process

Preferred Skills

• International Customer Support
• Chat Support
• B2B Process
• E-commerce Support
• Customer Service
• Customer Handling
• Written Communication
• Problem Solving