Customer Support Executive

Shining Stars Institution & travels; Hyderabad; On-site; INR 200,000 - 300,000; Full time

Benefits offered by this job

Attractive salary package

Performance-based incentives

Professional work environment

Growth opportunities

Paid training

Job summary

Shining Stars Institution & travels in Hyderabad is hiring Customer Support Executives for domestic and international voice processes. Immediate joiners welcomed. Strong English and Hindi communication skills are essential for delivering quality customer service and resolving queries efficiently.

The role requires handling voice support, maintaining CRM records, and meeting daily productivity targets. A competitive salary with incentives and growth opportunities is offered.

Qualifications

• Graduate candidates only; freshers and experienced candidates welcome.
• Immediate joiners preferred.
• Strong interpersonal and communication skills.
• Excellent English and Hindi communication required.

Responsibilities

• Handle inbound/outbound customer calls professionally.
• Resolve queries within defined timelines.
• Provide accurate information on products, services and policies.
• Maintain professional attitude during interactions.
• Record interactions accurately in CRM.
• Escalate unresolved issues to the appropriate department.
• Ensure customer satisfaction with quality service.
• Follow company policies, quality standards and compliance.
• Meet daily productivity, attendance and quality targets.
• Maintain confidentiality of customer information.
• Collaborate with team and supervisors.

Skills

Excellent verbal communication

Good listening

Interpersonal skills

Basic computer knowledge

Typing skills

Multitasking

Flexible shifts

Education

Graduate

Job description

Urgent Hiring | Customer Support Executive | Hyderabad

Immediate Joiners Required!

We are hiring enthusiastic and customer-focused Customer Support Executives for our Hyderabad location. We have openings for both Domestic and International Voice Processes. If you have excellent communication skills and are looking to start or grow your career in the BPO industry, this is an excellent opportunity.

Job Title

Customer Support Executive (Domestic & International Process)

Location

Hyderabad

Salary

2 LPA 3 LPA (CTC)

Salary will be offered based on interview performance, communication skills, and overall suitability for the role.

Eligibility Criteria

• Graduate candidates only (Any stream)
• Freshers and experienced candidates are welcome to apply.
• Immediate joiners will be preferred.
• Candidates should possess strong interpersonal and communication skills.

Language Requirements

• Fluent English communication is mandatory.
• Fluent Hindi communication is mandatory.
• Candidates must be confident while interacting with customers.

Process Details

Domestic Process

• 6 Days Working
• Rotational Week Off
• Voice Support

International Process

• 5 Days Working
• Rotational Shifts
• Rotational Week Off
• Voice Support

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and concerns within the defined timelines.
• Provide accurate information regarding products, services, and company policies.
• Maintain a positive and professional attitude during customer interactions.
• Record customer interactions accurately in the CRM system.
• Escalate unresolved issues to the concerned department whenever required.
• Ensure customer satisfaction by providing quality service.
• Follow company policies, quality standards, and compliance guidelines.
• Meet daily productivity, attendance, and quality targets.
• Maintain confidentiality of customer information.
• Work collaboratively with team members and supervisors.

Required Skills

• Excellent verbal communication skills in Hindi and English.
• Good listening and interpersonal skills.
• Customer-centric approach with problem-solving ability.
• Basic computer knowledge and typing skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.
• Flexible to work in rotational shifts (for International Process).

Why Join Us?

• Attractive salary package.
• Performance-based incentives.
• Professional and supportive work environment.
• Career growth opportunities.
• Paid training provided.
• Easy selection process.
• Immediate joining opportunity.

Urgent Hiring | Customer Support Executive | Kolkata

Immediate Joiners Required!

We are hiring Customer Support Executives for our Kolkata location. Openings are available for both Domestic and International Processes. We are looking for energetic and customer-oriented candidates with good English communication skills.

Job Title

Customer Support Executive (Domestic & International Process)

Location

Kolkata

Salary

1.5 LPA 2.5 LPA (CTC)

Salary will depend on communication skills, interview performance, and experience.

Eligibility Criteria

• Undergraduate and Graduate candidates can apply.
• Freshers and experienced candidates are welcome.
• Immediate joiners are preferred.
• Candidates should have a positive attitude and willingness to learn.

Language Requirements

• Good English communication is mandatory.
• Basic Hindi communication is preferred.
• Strong verbal communication and customer-handling skills.

Work Schedule

Rotational shifts

Domestic and International Process openings available

Immediate joining required

Key Responsibilities

• Handle customer queries through voice support.
• Provide timely and effective solutions to customer concerns.
• Maintain high levels of customer satisfaction.
• Update customer information accurately in the system.
• Escalate complex issues to the appropriate team whenever necessary.
• Maintain professionalism during every customer interaction.
• Follow quality guidelines and company policies.
• Achieve daily productivity and quality targets.
• Coordinate with internal teams for quick issue resolution.
• Build a positive relationship with customers.

Required Skills

• Good spoken English communication.
• Customer service orientation.
• Basic computer knowledge.
• Good listening and analytical skills.
• Ability to work under pressure.
• Team player with a positive attitude.
• Quick learner and adaptable.

Benefits

• Attractive salary package.
• Performance incentives.
• Growth opportunities.
• Professional work environment.
• Paid training.
• Easy selection process.
• Immediate joining.