Walk-in | Bhojpuri CSA

TP

Kolkata District

On-site

INR 150,000 - 167,000

Full time

6 days ago

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Benefits offered by this job

Fixed salary

Career growth in BPO

Training provided for freshers.

ESIC

Gratuity

Job summary

Teleperformance in Kolkata is hiring for an Inbound Customer Service Associate (Bhojpuri). The role handles inbound calls, explains products, resolves basic queries, and drives conversions from our Kolkata office.

Freshers and experienced candidates are welcome. Fluency in Bhojpuri with Hindi or English is required, with a willingness to work in rotating shifts. Training will be provided for freshers, with a fixed monthly CTC and benefits.

Qualifications

Education - 12th Pass or Graduate.
Experience - Freshers & Experienced can apply.
Language - Must be fluent in Bhojpuri + Hindi or Bhojpuri + English.
Skills - Good communication, basic computer knowledge, willingness to work in a flexible shifts environment having great translation skill.

Responsibilities

Answer inbound calls of customers.
Provide clear services and handle customer objections.
Achieve daily/weekly individual performance.
Maintain customer data and update call outcomes in the system.
Ensure professional and courteous communication at all times.
Coordinate with team leads for feedback and performance improvement.

Skills

Bhojpuri + Hindi

Bhojpuri + English

Good communication

Basic computer knowledge

Flexible shifts

Education

12th Pass or Graduate

Job description

Job Title: IN bound Customer Service Associate - Bhojpuri

Company: Teleperformance

Location: Kolkata

Work Mode: Work from Office

LOB: Banking Customer Service Associate

Job Summary: We are hiring energetic and communication-savvy candidates for the role of Inbound Customer Service Associate. You will be responsible for contacting potential/existing customers, explaining products or services, resolving basic queries, and driving conversions.

This is a customer service-oriented voice process based out of our Kolkata office.

Key Responsibilities

Answer inbound calls of customers.
Services clearly and handle customer objections
Achieve daily/weekly individual performance
Maintain customer data and update call outcomes in the system
Ensure professional and courteous communication at all times
Coordinate with team leads for feedback and performance improvement

Eligibility Criteria

Education - 12th Pass or Graduate
Experience - Freshers & Experienced can apply
Language - Must be fluent in Bhojpuri + Hindi or Bhojpuri + English
Skills - Good communication, basic computer knowledge, willingness to work in a flexible shifts environment having great translation skill.

Shift & Work Details