Customer Support Executive

Property Finder; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Property Finder is seeking a customer-focused Customer Support Executive in Dadri to handle calls, resolve queries, and provide accurate information, ensuring a positive customer experience. You will document interactions, follow up on requests, and collaborate with internal teams to meet service standards.

The role requires good communication skills, basic data entry and CRM familiarity, and the ability to work in a team to manage multiple customer queries efficiently.

Qualifications

• Excellent communication and listening skills.
• Ability to handle multiple queries efficiently.
• Comfort with basic computer and CRM tools.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries, concerns, and complaints promptly.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently and elevate complex cases when required.
• Maintain proper records of customer interactions and follow-ups.
• Ensure customer satisfaction through effective communication and problem-solving.
• Coordinate with internal teams to ensure timely query resolution.
• Follow company guidelines, service standards, and quality procedures.

Skills

Verbal communication

Query resolution

Interpersonal skills

Teamwork

Data entry

Patience

Education

12th pass / Graduate

Tools

MS Office

CRM tools

Job description

We are looking for a customer-oriented Customer Support Executive to handle customer calls, resolve queries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Address customer queries, concerns, and complaints promptly.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently and elevate complex cases when required.
• Maintain proper records of customer interactions and follow-ups.
• Ensure customer satisfaction through effective communication and problem-solving.
• Coordinate with internal teams to ensure timely query resolution.
• Follow company guidelines, service standards, and quality procedures.

Required Skills:

• Excellent verbal communication and listening skills.
• Strong customer-handling and query-resolution abilities.
• Good interpersonal and problem-solving skills.
• Basic computer knowledge and data-entry skills.
• Patience, a positive attitude, and a customer-focused approach.
• Ability to work in a team and manage multiple customer queries.

Qualifications:

• Minimum qualification: 12th pass or graduate.
• Basic knowledge of MS Office and CRM tools is an advantage.