Customer Support Executive

Data Spectors; Mumbai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Data Spectors invites applications for a Customer Support Executive role based in Mumbai. The ideal candidate has at least 1 year of experience in voice, chat, or email support and demonstrates empathy, patience, and ownership in resolving customer queries.

You will handle multi-channel communications, maintain CRM logs, adhere to SLAs, and collaborate with logistics and operations to improve service quality.

Qualifications

• Graduate in any discipline.
• Minimum 1 year of customer support or BPO experience (voice/chat/email).
• Excellent communication in English (verbal and written).
• Familiarity with CRM tools (Zendesk, Freshdesk, Zoho Desk).
• Ability to handle multiple channels with empathy.

Responsibilities

• Handle inbound/outbound calls, live chats, and emails.
• Assist customers with order status, returns, refunds, replacements, and product inquiries.
• Provide first-contact resolution and escalate complex cases when needed.
• Maintain detailed logs of customer interactions in CRM systems and adhere to SLAs.
• Follow established guidelines and brand tone; ensure timely responses.
• Collaborate with logistics, operations, and accounts to resolve issues.
• Identify common issues and propose workflow improvements.

Skills

English communication

Multichannel support

Empathy

Ownership

Education

Graduate in any discipline

Tools

Zendesk

Freshdesk

Zoho Desk

Job description

Reports to: Customer Support Lead / Operations Manager

Job Type

Full Time

Workspace

On-Site

Summary

We are hiring a dedicated Customer Support Executive with at least 1 year of experience in voice, chat, or email-based support. This role focuses on providing exceptional service to customers by resolving issues promptly, maintaining brand trust, and ensuring every interaction leaves a positive impression.
The ideal candidate is empathetic, patient, and detail-oriented, with a strong sense of ownership and the ability to handle multiple communication channels professionally.

Key Responsibilities

(A) Customer Interaction & Resolution

• Handle inbound/outbound calls, live chats, and emails efficiently.
• Assist customers with order status, returns, refunds, replacements, and product inquiries.
• Provide accurate information and ensure first-contact resolution.
• Escalate complex cases to higher support tiers with detailed notes.

(B) Process & Quality Management

• Follow established communication guidelines and brand tone.
• Maintain detailed logs of customer interactions in CRM systems.
• Ensure compliance with service-level agreements (SLAs) and response time targets.
• Participate in quality audits and continuous service training sessions.

(C) Collaboration & Improvement

• Work with logistics, operations, and account teams to resolve issues faster.
• Identify common issues and propose workflow improvements.
• Contribute feedback for product and service enhancements.

Qualifications & Eligibility

• Graduate in any discipline.
• Minimum 1 year of customer support or BPO experience (voice/chat/email).

Skills & Competence

• Excellent communication in English (verbal and written).
• Familiarity with CRM tools (Zendesk, Freshdesk, Zoho Desk).
• Strong listening and empathy skills.
• Problem-solving and composure under pressure.
• Flexibility for rotational shifts if required.

Why Join Us?

• Be part of a dynamic, customer-first culture.
• Learn advanced CRM and communication best practices.
• Grow into team lead or client relations roles.
• Receive structured performance-based incentives.