customer service

People XM; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

People XM is seeking a Customer Support Executive in Bengaluru to assist customers with queries, resolve complaints, and deliver a positive experience. Strong communication and the ability to handle issues professionally are essential.

Ideal for fresh graduates or undergraduates with good communication skills. The role involves multi-channel support, CRM usage, and collaboration with internal teams to ensure customer satisfaction.

Qualifications

• Strong communication skills in verbal and written form.
• Good problem-solving and listening abilities.
• Basic computer knowledge and MS Office proficiency.
• Ability to handle customer complaints patiently.
• Familiarity with email and chat support processes helpful.

Responsibilities

• Handle queries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve complaints and troubleshoot basic issues.
• Follow up with customers to ensure concerns are addressed.
• Maintain customer records and update CRM systems.
• Coordinate with internal teams to resolve issues.
• Escalate complex problems when needed.
• Meet service quality and response-time targets.
• Maintain professional communication and customer satisfaction.
• Prepare daily reports on customer interactions.

Skills

Communication skills

Problem solving

MS Office

CRM tools (advantage)

Time management

Team collaboration

Education

Graduate or Undergraduate

Freshers welcome

Tools

CRM tools

Job description

Job Title: Customer Support Executive

Department: Customer Service / Customer Support

Experience: Freshers – 2 Years

Employment Type: Full-Time

Job Summary

We are looking for a customer-focused Customer Support Executive to assist customers with their queries, resolve complaints, and provide a positive customer experience. The candidate should have strong communication skills and the ability to handle customer issues professionally.

Key Responsibilities

• Handle customer queries through phone calls, emails, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and troubleshoot basic issues.
• Follow up with customers to ensure their concerns are addressed.
• Maintain customer records and update CRM systems.
• Coordinate with internal departments to resolve customer issues.
• Escalate complex problems to the appropriate team.
• Meet customer service quality and response-time targets.
• Maintain professional communication and customer satisfaction.
• Prepare daily reports on customer interactions and issues.

Skills Required

• Good verbal and written communication skills.
• Strong problem-solving and listening skills.
• Basic computer knowledge and MS Office proficiency.
• Ability to handle customer complaints patiently.
• Knowledge of email and chat support processes.
• Familiarity with CRM tools is an advantage.
• Good time management and multitasking skills.
• Ability to work in a team and meet targets.

Educational Qualification

• Any graduate or undergraduate qualification, depending on company requirements.
• Freshers with good communication skills can apply.