Customer Support Executive | | Excellent Cust

Equations Placements; Mumbai; On-site; INR 675,000 - 825,000; Full time

Benefits offered by this job

Night shift allowance

Annual bonus

Job summary

Equations Placements is hiring for a reputed US bank for a Customer Service Specialist role in Mumbai. Direct payrolls, 5 working days with 2 days off, location Malad & Goregaon. Salary up to 7.50 lakhs per annum plus night shift allowance (4–7k per month) and annual bonus up to 50k.

Fresh graduates or undergraduates with excellent communication skills are encouraged to apply. 1+ year of BPO or non-BPO experience is required and an experience letter is mandatory.

Qualifications

• Graduates/Undergraduates with excellent communication skills required.
• BPO or non-BPO experience of 1+ year required; experience letter mandatory.

Skills

Verbal communication

Written communication

Education

Graduates/Undergraduates

Job description

Hiring for reputed bank from US for customer service role .

Role : Customer Service Specialist

Direct payrolls . 5 days working , 2 days off

Work location - Malad & Goregaon .

Salary up to 7.50 lakhs pa + night shift allowance of 4-7k* per month

Annual bonus up to 50k*.

Graduates/ Undergraduates with excellent communication skills a must .

Bpo / non bpo experience of 1+ year a must , experience letter a must .

Best opportunity for candidates currently working & willing to serve notice .

Batch starting Mid January & February also.

Skills Required

Customer Service Skills

• Strong verbal & written communication skills
  
• Excellent customer handling, active listening & empathy
  
• Ability to handle high-pressure or escalated calls professionally
  
• Skilled at first-contact resolution & problem solving
  
• Expertise in de-escalation and building customer trust
  
• Ability to explain banking processes in simple, clear language
  
• Understanding of customer service expectations in a global bank
  
• Commitment to accuracy, integrity, and confidentiality
  
• Ability to follow structured SOPs and audit guidelines
  
• Comfortable working in 24/7 rotational shifts (if applicable)
  
• Experience with US/UK customer support (if relevant).