Customer Support Executive

KGK Group; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

KGK Group in Mumbai is seeking a CSR for US process to engage with jewelry clients from Borivali location. You will build client relationships, understand needs, and provide tailored service during the entire client journey. The role requires 1+ year in customer service, strong communication, CRM proficiency, and the ability to work evening shift 7:00 pm to 4:00 am, with Saturday-Sunday off.

Qualifications

• 1+ year of customer service experience.
• Strong interpersonal and communication skills with active listening.
• Familiarity with computers, CRM systems and Excel.
• Ability to multi-task and manage time effectively.
• Flexible to work in a dynamic and growing business environment.
• Team player with good communication.

Responsibilities

• Build and maintain strong client relationships through effective clienteling.
• Maintain continuous communication with clients throughout the service cycle.
• Provide exceptional service using product knowledge.
• Oversee all facets of customer interactions and service processes.
• Identify client needs and offer appropriate solutions.
• Make calls to understand requirements and offer support.
• Organize and maintain customer information in CRM systems.
• Keep management informed with activity and service reports.

Skills

Client relationship management

Communication skills

CRM familiarity

Excel

Team player

British accent

Education

Any Graduate/Undergraduate

Tools

CRM software

Excel

Job description

Hiring - CSR (US Process)

Location- Borivali, Mumbai,

Shift Timings - 7:00pm to 4:00am

5 days working (Saturday & Sunday off)

Roles and Responsibilities :

• Ability to build and maintain strong client relationships through effective clienteling.
• Maintain continuous and effective communication with clients throughout the service cycle.
• Use extensive diamond and bespoke product knowledge to provide exceptional customer service.
• Oversee all facets of customer interactions and service processes.
• Identify and understand client needs to provide appropriate solutions.
• Make calls to existing and new customers to understand their requirements and offer support.
• Organize and maintain all customer information in CRM systems.
• Keep management informed by submitting activity and service reports such as daily call reports, weekly plans, and monthly updates.

Job Requirements:

• Any Graduate/Under Graduate.
• 1+ years of experience in customer service / support role.
• Strong interpersonal skills with the ability to understand client needs and adapt communication style accordingly.
• Strong verbal communication skills along with active listening.
• Familiarity with computers, especially CRM systems and Excel.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to adapt in a dynamic and growing business environment.
• Team player.
• British accent preferred.