Customer Care Executive

Foundever; Mumbai; On-site; INR 179,000 - 201,000; Full time

Benefits offered by this job

One-side pickup/drop

Transport facility

Travel allowance

Job summary

Foundever is hiring a Customer Support Executive FinTech (US Process | Chat) in Mumbai (Chandivali Andheri East) on US shift. The role focuses on assisting customers with financial services, transactions, and account support, delivering accurate solutions while upholding confidentiality.

Ideal candidates bring 6 months BPO/CS experience or fresh English-proficient entrants, with strong communication and problem-solving skills and basic computer knowledge, in a 5-day workweek environment.

Qualifications

• Minimum 6 months of experience in BPO / Customer Service (FinTech/Banking preferred)
• Freshers with excellent English communication can be considered
• Strong communication and problem-solving skills
• Basic computer knowledge
• Comfortable working in US shifts

Responsibilities

• Handle inbound customer queries related to financial services, transactions, and account support
• Provide quick and accurate resolutions with high attention to detail
• Assist customers with payment issues, account queries, and service guidance
• Maintain data confidentiality and adhere to compliance standards
• Deliver top-notch customer experience while meeting KPIs (AHT, CSAT, FCR)

Skills

English communication

Strong communication

Problem solving

Attention to detail

US shift readiness

Tools

Basic computer knowledge

Job description

Job Title: Customer Support Executive FinTech (US Process | Chat)

Location: Chandivali Andheri East

Shift: US Shift (5:00 PM 1:00 PM | Any 9-hour rotational shift)

Working Days: 5 Days Working | 2 Rotational Offs

Role Overview

This isnt just another call center job — you’re stepping into the world of FinTech, where speed, accuracy, and trust matter. You’ll be the voice behind financial solutions, helping customers navigate transactions, accounts, and queries like a pro.

Key Responsibilities

• Handle inbound customer queries related to financial services, transactions, and account support
• Provide quick and accurate resolutions with high attention to detail
• Assist customers with payment issues, account queries, and service guidance
• Maintain data confidentiality and adhere to compliance standards
• Deliver top-notch customer experience while meeting KPIs (AHT, CSAT, FCR)

Eligibility Criteria

• Minimum 6 months of experience in BPO / Customer Service (FinTech/Banking preferred)
• Freshers with excellent English communication can be considered
• Strong communication and problem-solving skills
• Basic computer knowledge
• Comfortable working in US shifts

Salary & Benefits

• Salary: 16,000 – 18,000/month
• Incentive: 2,000 (Pac-Man performance bonus)
• Travel Allowance: 2,200/month

Transport Facility

• One-side home pick-up/drop provided
• Centralized transport available from Ghatkopar and Andheri station