International BPO Executive — US Process

SORIL Holdings; Mumbai; Presencial; INR 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cab facility from designated pickup点s

Descripción de la vacante

SkillRoom Talent is hiring International BPO Executives for an US process role in Malad, Mumbai. Excellent English and ability to work night shifts are essential as you handle US customer calls including retail, subscription, and billing queries.

You will aim for targets like AHT, CSAT, and FCR while following privacy/compliance protocols and escalating high-value issues to the senior desk. Graduate or pursuing graduation is acceptable.

Formación

• 6 months US/UK BPO experience (on paper)
• Night shift (US hours) availability mandatory
• Graduate or pursuing graduation

Responsabilidades

• Handle inbound US customer calls for retail, subscription, and billing queries
• Resolve product return, account cancellation, and loyalty point issues
• Meet AHT, CSAT, and FCR targets per US client benchmarks
• Follow data privacy and compliance protocols on every interaction
• Escalate high-value complaints to the senior support desk

Conocimientos

US Process experience

Night shift

Customer service

English

Retail BPO

Educación

Graduate or pursuing graduation

Descripción del empleo

International BPO Executive — US Process

Job Description

Urgent hiring for International BPO Executives in Malad, Mumbai for a leading US-based retail and subscription brand. Excellent English, night-shift flexibility, and international process experience are mandatory. Walk-in interviews daily.

Responsibilities

• Handle inbound US customer calls for retail, subscription, and billing queries
• Resolve product return, account cancellation, and loyalty point issues
• Meet AHT, CSAT, and FCR targets per US client benchmarks
• Follow data privacy and compliance protocols on every interaction
• Escalate high-value complaints to the senior support desk

Requirements

• Minimum 6 months US/UK BPO experience (on paper mandatory)
• Night shift (US hours) availability mandatory
• Graduate or pursuing graduation

Preferred Qualifications

• Experience in US retail or subscription BPO accounts
• CSAT above 4.0 in previous international role
• Cab facility from designated pickup points

Skills Required

International Voice US Process Retail BPO English Night Shift Customer Service

About SkillRoom Talent

SkillRoom Talent is a leading staffing and placement firm placing candidates in top BPO and corporate companies across India.