Customer Service Associate | International Voice

Krishva Corporate Hr Services; Mumbai; Hybrid; INR 432,000 - 720,000; Full time

Job summary

Krishva Corporate HR Services in Mumbai Goregaon/Malad is hiring a Customer Service Associate for International Voice (Banking & Cards). Freshers are not eligible; graduates or HSC holders with BPO voice experience are welcomed.

The role requires excellent English and willingness to work rotational/night shifts, including weekends. You will handle customer queries, deliver top-notch service, and meet SLA/KPI targets while following defined processes and maintaining high quality in every

Qualifications

• Must have BPO voice experience; freshers not eligible.
• Excellent English communication is mandatory.
• International voice experience is preferred.
• Willingness to work rotational and night shifts, and weekends as required.

Responsibilities

• Handle customer queries professionally and efficiently.
• Provide excellent customer service and ensure a positive customer experience.
• Achieve process targets such as SLA, KPI, AHT and RSAT.
• Follow process guidelines and maintain quality standards.
• Implement feedback and process updates effectively.
• Maintain professional communication while handling customer interactions.

Skills

English communication

BPO voice experience

International voice

Team player

Night shifts

Weekend flexibility

Education

Graduate

HSC

Job description

TCS Hiring Customer Service Associate | International Voice

Hiring Partner: Krishva Corporate HR Services

Job Title

Customer Service Associate International Voice (Banking & Cards)

Location

Goregaon / Malad, Mumbai US Process

Salary

Up to 7.2 LPA

Eligibility

Graduate:

• 112 years of BPO Voice experience

HSC:

• 18 months10 years of BPO Voice experience

Important: Freshers are not eligible for this opportunity.

Job Responsibilities

• Handle customer queries professionally and efficiently.
• Provide excellent customer service and ensure a positive customer experience.
• Achieve process targets such as SLA, KPI, AHT and RSAT.
• Follow process guidelines and maintain quality standards.
• Implement feedback and process updates effectively.
• Maintain professional communication while handling customer interactions.

Required Skills

• Excellent English communication skills.
• Prior BPO Voice experience is mandatory.
• International Voice experience is preferred.
• Positive attitude and good team-player skills.
• Comfortable working in rotational and night shifts.
• Flexible to work on weekends as per business requirements.

Shift Details

• Rotational / Night Shifts
• 9-hour shift
• 6 days working
• Weekends may be required as per business requirements