Hiring For UK Banking Process - Customer Support Executive

Rivera Manpower Services; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Mphasis is hiring for a Customer Service Associate - UK Banking Process in Bengaluru. The role requires 6 months to 3 years of experience in international voice processes and excellent English communication. You will handle voice interactions, resolve queries, and document interactions while meeting performance targets.

Work in UK shift with 5 days of work and 2 rotational week offs. Salary ranges from 3 LPA to 5.5 LPA, with standard corporate benefits.

Qualifications

• Any Graduate / Undergraduate (eligibility).
• 6 Months to 3 Years of experience in International Voice Process / Customer Support.
• Excellent verbal communication skills in English.
• Strong problem-solving and customer-handling skills.
• Willingness to work in rotational shifts.

Responsibilities

• Handle customer interactions through voice support.
• Resolve customer queries and concerns effectively.
• Deliver exceptional customer service and maintain service quality standards.
• Accurately document customer interactions and update records.
• Follow company policies, procedures, and compliance requirements.
• Achieve individual and team performance targets.

Skills

Excellent communication

Problem-solving

Team collaboration

Active listening

Basic computer knowledge

Education

Graduate / Undergraduate

Tools

MS Office

Job description

Customer Service Associate - UK Banking Process

Location: Bengaluru
Experience: 6 Months - 3 Years
Salary: 3lpa - 5.5Lpa
Shift: UK Shift
Work Schedule: 5 Days Working | 2 Rotational Week Offs

Job Description

Mphasis is hiring enthusiastic and customer-focused professionals for its International Voice Process. Candidates with excellent communication skills and experience in customer service are encouraged to apply.

Key Responsibilities

• Handle customer interactions through voice support.
• Resolve customer queries and concerns effectively.
• Deliver exceptional customer service and maintain service quality standards.
• Accurately document customer interactions and update records.
• Follow company policies, procedures, and compliance requirements.
• Achieve individual and team performance targets.

Eligibility

• Any Graduate / Undergraduate.
• 6 Months to 3 Years of experience in International Voice Process, Customer Support.
• Excellent verbal communication skills in English.
• Strong problem-solving and customer-handling skills.
• Willingness to work in rotational shifts.

Preferred Skills

• Excellent Communication Skills
• Customer Service Orientation
• Active Listening Skills
• Problem-Solving Ability
• Basic Computer Knowledge
• Team Collaboration