Customer Service Domestic Process HSBC Customer Service Executive

Digiads Media; Mumbai; On-site; INR 379,000 - 446,000; Full time

Benefits offered by this job

Transport provided from Thane Station

Job summary

Digiads Media is hiring for urgent Customer Service/Retention/Lead Generation roles in Thane & Malad, Work From Office. Immediate joiners preferred. Graduate with 1 year BPO inbound voice experience and C1 communication are desired. Versant 6 mandatory before client rounds.

Salary 34,000 in-hand / 40,000 CTC. Day shifts, 9 hours, 2 weekly offs, transport from Thane Station. Roles include handling queries via phone/email/chat, cross-selling credit card schemes, and maintaining high service

Qualifications

• Inbound CSR experience in BPO inbound voice role
• 1 year BPO inbound voice experience required
• CIBIL screening as part of client requirements

Responsibilities

• Handle customer queries via phone, email, and chat to resolve concerns
• Provide accurate information on products/services with clear communication
• Manage multiple tasks with accuracy and efficiency
• Escalate complex issues to senior team members when needed

Skills

C1 Communication

Versant 6

Education

Bachelor's degree in Any Specialization

Job description

Urgent Hiring Customer Service / Retention / Lead Generation

Location: Thane & Malad
Work From Office
Eligibility: Graduate Experienced
Salary

Immediate Joiners Preferred

Process

HSBC Credit Card Customer Service + Cross-Selling

• Inbound customer service related to credit cards
• Cross-selling of credit card schemes, offers and products

Eligibility

• Graduate
• Minimum 1 year BPO inbound voice customer-service experience
• C1 Communication
• Versant 6 Mandatory before Client Round

Salary

• 34,000 In-Hand
• 40,000 CTC

Shift Details

• Day Shift Rotational
• 9-hour shift including 1-hour break
• Tentative shift window: 6:30 AM - 8:30 PM
• 2 Rotational Week Off

Transport

• Centralised Pick-up & Drop from Thane Station

Interview Process

1. HR
2. Versant
3. Operations
4. Client

Important: Candidate's CIBIL score should be checked as part of the screening process, including any previous loan defaults, as per client requirements.

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  Provide accurate information on products/services to customers through effective communication skills.
  Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
  Escalate complex issues to senior team members or supervisors when necessary.
  

Desired Candidate Profile

• 1-5+ years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
• Bachelor's degree in Any Specialization
• Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.