Fresher - BPO _ US Shift

Heena Dogra; Chandigarh; On-site; INR 134,000 - 223,000; Full time

Benefits offered by this job

Commuter assistance

Flexible schedule

Health insurance

Paid sick time

Provident Fund

Job summary

Heena Dogra in Chandigarh invites applications for a Customer Support Analyst to join our US Voice Process team. You will be the primary contact for US customers, delivering exceptional service and addressing inquiries while promoting relevant products.

The ideal candidate has excellent English communication, strong problem-solving skills, and CRM familiarity. Bachelor’s degree preferred. This is an in-person role with room for growth and a competitive salary.

Qualifications

• Excellent verbal and written communication in English.
• Strong interpersonal, negotiation, and relationship-building skills.
• Ability to multitask, prioritize, and manage time in a dynamic environment.
• Analytical and problem-solving capabilities with quick decision-making.
• Familiarity with CRM systems is an advantage.

Responsibilities

• Handle inbound customer calls with professionalism and a customer-first approach.
• Understand customer requirements through active listening and questioning to provide effective solutions.
• Provide accurate information regarding products, services, pricing, and promotions.
• Identify customer needs and recommend suitable products or services to maximize sales and satisfaction.
• Resolve concerns with empathy and a solution-oriented mindset.
• Document interactions, inquiries, resolutions, and follow-ups in the CRM system.
• Maintain knowledge of products, policies, and industry developments.
• Meet individual and team performance metrics (quality, productivity, CSAT).
• Collaborate with internal teams to resolve issues and improve service.

Skills

English communication

Interpersonal skills

Time management

Analytical problem-solving

CRM familiarity

Customer-focused

Education

Bachelor's degree

Tools

CRM systems

Job description

Job description:

Customer Support Representative International Voice Process

Job Summary

We are seeking a customer-focused and results-driven Customer Support Analyst to join our US Voice Process team. In this role, you will serve as the primary point of contact for customers across the United States, delivering exceptional service while addressing inquiries, resolving concerns, and identifying opportunities to promote relevant products and services. The ideal candidate is an excellent communicator with strong problem-solving abilities and a passion for creating positive customer experiences.

Key Responsibilities

• Handle inbound customer calls with professionalism, courtesy, and a customer-first approach.
• Understand customer requirements through active listening and thoughtful questioning to provide effective solutions.
• Deliver accurate and comprehensive information regarding products, services, pricing, and promotional offers.
• Identify customer needs and recommend suitable products or services to maximize sales opportunities and enhance customer satisfaction.
• Resolve customer concerns and objections with empathy, professionalism, and a solution-oriented mindset.
• Accurately document customer interactions, inquiries, resolutions, and follow-up actions in the CRM system.
• Maintain a thorough understanding of company products, services, policies, and industry developments.
• Consistently achieve individual and team performance metrics, including quality, productivity, and customer satisfaction goals.
• Collaborate with internal teams to ensure timely resolution of customer issues and continuous service improvement.

Required Qualifications

• Excellent verbal and written communication skills in English.
• Strong interpersonal, negotiation, and relationship-building skills.
• Ability to multitask, prioritize responsibilities, and manage time effectively in a dynamic environment.
• Excellent analytical and problem-solving capabilities with the ability to make informed decisions quickly.
• Proficiency in basic computer applications and familiarity with CRM systems is an advantage.
• Flexible to work rotational night shifts, weekends, and holidays based on business requirements.
• A positive attitude, customer-centric approach, and willingness to learn.

Educational Qualification

• Bachelor's degree in any discipline is preferred.

Pay: Up to 20,000 per month

Why Join Us?

• Competitive salary with attractive performance incentives.
• Comprehensive training and ongoing learning opportunities.
• Clear career growth and internal promotion opportunities.
• Supportive, collaborative, and inclusive work environment.
• Recognition and rewards for outstanding performance.
• Opportunity to work with an international customer base and build valuable communication and customer service skills.

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Are you fluent in spoken and written English?

Education:

• Bachelor's (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person