Customer Support Executive (Chat & Email Process)

Rapro Solutions; Bengaluru; On-site; INR 200,000 - 260,000; Full time

Job summary

RAPRO Solutions in Bengaluru is seeking a Customer Support Executive (Chat & Email Process). Freshers and experienced candidates can apply. The role focuses on handling chat and email queries, delivering timely solutions, and maintaining CRM records.

You will work to meet quality targets and contribute to customer satisfaction. Proficiency in English and Hindi, plus basic MS Office skills, are required for this position.

Qualifications

• 0–3 years of experience in a similar role (customer support or related field).
• Excellent communication skills in English (written & verbal).
• Strong problem-solving skills with attention to detail.
• Basic computer knowledge with proficiency in MS Office applications.

Responsibilities

• Handle customer queries via chat and email, providing timely and effective solutions.
• Provide excellent customer service by understanding needs, addressing concerns, and offering relevant products or services.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Meet performance targets for quality metrics such as first response time, resolution rate, and customer satisfaction.

Skills

Freshers welcome

English & Hindi communication

MS Office basics

Tools

CRM software

Job description

Position: Customer Support Executive (Chat & Email Process)

Eligibility:

• - Freshers and experienced candidates can apply.
• - Good English, Hindi communication skills.

Salary: 2 LPA to 2.60 LPA

Roles and Responsibilities

• Handle customer queries via chat and email, providing timely and effective solutions.
• Provide excellent customer service by understanding their needs, addressing concerns, and offering relevant products or services.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and
  escalate when necessary.
• Meet performance targets for quality metrics such as first response time, resolution rate, and customer satisfaction.

Desired Candidate Profile

• 0-3 years of experience in a similar role (customer support or related field).
• Excellent communication skills in English language (written & verbal).
• Strong problem-solving skills with attention to detail.
• Basic computer knowledge with proficiency in MS Office applications.