Customer Service Representative

TP; Jaipur; On-site; INR 246,000 - 424,000; Full time

Benefits offered by this job

Company-sponsored accommodation for 7 

Travel support as per policy

Job summary

TP in India is hiring a Customer Support Executive to handle chat and email inquiries. Freshers and graduates with good communication skills are encouraged to apply. Basic computer knowledge and typing skills are required, with rotational shifts.

The role focuses on timely resolutions, accurate record keeping, and adherence to SLAs, with accommodation/travel support for outstation candidates as per policy.

Qualifications

• Graduates can apply.
• Good written and verbal communication skills.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle customer queries through Chat and Email channels.
• Provide timely and accurate resolutions to customer concerns.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions and update records accurately.
• Adhere to process guidelines, quality standards, and SLAs.
• Coordinate with internal teams for effective issue resolution.

Skills

Customer focus

Multitasking

Problem solving

Communication skills

Job description

Job Description – Customer Support Executive (Chat / Email Process)

Position

Customer Support Executive – Chat & Email Support

Location

Freshers and Experienced Candidates

Graduates can apply

Good written and verbal communication skills

Basic computer knowledge and typing skills

Special Benefits for Outstation Candidates

• Company-sponsored accommodation for the first 7 days
• Travel support provided as per company policy

Key Responsibilities

• Handle customer queries through Chat and Email channels.
• Provide timely and accurate resolutions to customer concerns.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions and update records accurately.
• Adhere to process guidelines, quality standards, and SLAs.
• Coordinate with internal teams for effective issue resolution.

Desired Skills

• Customer-focused attitude.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Flexibility to work in rotational shifts.