Email / Chat Support Executive – Global Support Process

LPU; Delhi; On-site; INR 268,000 - 346,000; Full time

Benefits offered by this job

Two-Way Cab Provided

Health insurance

Life insurance

Paid sick time

Paid time off

Job summary

LPU is hiring a Customer Support Executive for Email and Chat Support (Non-Voice) in Delhi. You will handle customer queries via email and live chat, ensuring accurate and timely responses while resolving issues professionally.

The role requires adherence to company guidelines and a commitment to high customer satisfaction, with a five-day work week and cab facility. Open to freshers and experienced candidates, this position offers growth in international customer support processes and a

Qualifications

• Proficient in written and spoken English (C1).
• Strong typing, comprehension and problem-solving skills.
• Freshers or experienced candidates may apply.
• Willing to work in rotational shifts if required.

Responsibilities

• Handle customer queries through email and live chat.
• Provide accurate and timely responses to inquiries.
• Resolve issues professionally and efficiently.
• Maintain high standards of customer satisfaction.
• Follow company guidelines and processes.

Skills

English communication

Typing

Problem solving

Customer handling

Shifts flexibility

Freshers/Experienced

Education

Higher Secondary (12th Pass)

Job description

Job Title: Customer Support Executive – Email & Chat Support (Non-Voice)

Work Mode:

As per company requirements

Key Responsibilities

• Handle customer queries through email and live chat.
• Provide accurate and timely responses to customer inquiries.
• Resolve customer issues professionally and efficiently.
• Maintain high standards of customer satisfaction.
• Follow company guidelines and process procedures.

Eligibility Criteria

• Excellent written and verbal English communication skills (C1 level).
• Strong typing, comprehension, and problem-solving skills.
• Ability to handle customer queries professionally.
• Freshers and experienced candidates can apply.
• Flexibility to work in rotational shifts, if required.
• Communication: Excellent English Communication Skills (C1 Level) Cab Facility: Two-Way Cab Provided Working Days: 5 Days a Week Experience: Freshers and Experienced

Benefits

• Five-day working schedule.
• Two-way cab facility.
• Opportunity to work in an international customer support process.
• Career growth opportunities.
• Contact9277344O92call/whatsap

Pay: ₹24,000.00 - ₹31,000.00 per month

Benefits

• Health insurance
• Life insurance
• Paid sick time
• Paid time off

Education

• Higher Secondary(12th Pass) (Required)

Experience

• Customer support: 1 year (Required)

Work Location

In person