Customer Care Executive

Veerwal Getwork Services; Gurugram District; On-site; INR 268,000 - 324,000; Full time

Benefits offered by this job

Cab facility

Job summary

Veerwal Getwork Services in Gurugram, Haryana, is hiring for International Chat Support. The role requires C1-level English, good typing speed, and a customer-first mindset. Fresh graduates can apply, with undergraduates needing 6 months of relevant experience.

Roles operate in a 24/7 environment with rotational shifts and cab facilities. Work from office, 5 days a week, with 2 rotational weekly offs. Expect monthly in-hand earnings around 24,000 for graduates and up to 29,000 for experienced

Qualifications

• Fresh graduates can apply.
• Undergraduates require at least 6 months of relevant experience, documented on paper.

Responsibilities

• Handle customer queries through chat and provide accurate, timely resolutions.
• Communicate clearly and professionally in written English.
• Understand customer concerns and offer appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow process guidelines, quality standards and data privacy requirements.
• Meet customer satisfaction, productivity and quality targets.
• Escalate complex issues to the relevant team when required.

Skills

C1 English

Typing speed

Customer focus

Adaptability

Night shifts

Education

UG/Graduate

Job description

Process: International Chat Support
Location: Gurugram, Haryana
Work Mode: Work from Office

Job Details

• Communication: C1-level English proficiency
• Education: Undergraduate (UG) / Graduate
• Working Days: 5 days a week
• Weekly Offs: 2 rotational weekly offs
• Shift: Rotational shifts in a 247 environment
• Cab Facility: Both-side cab provided

Experience Criteria

• Graduates: Freshers can apply.
• Undergraduates: Minimum 6 months of relevant experience, documented on paper.

Salary

• Graduate Freshers: 24,000 in-hand per month, with no performance-linked incentive (PLI).
• Experienced Candidates: Up to 29,000 in-hand per month, or a 2025% hike on their last in-hand salary, subject to eligibility and approval.

Roles & Responsibilities

• Handle customer queries through chat and provide accurate, timely resolutions.
• Communicate clearly and professionally in written English.
• Understand customer concerns and offer appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow process guidelines, quality standards and data privacy requirements.
• Meet customer satisfaction, productivity and quality targets.
• Escalate complex issues to the relevant team when required.

Required Skills

• Strong written English communication at C1 level.
• Good typing speed, grammar and accuracy.
• Customer-focused approach and problem-solving skills.
• Ability to work in a fast-paced environment.
• Flexibility to work rotational shifts, including night shifts.