Customer Support Executive II Chat Call & Email Process

Bridging Talents Pte Ltd; Mumbai; Hybrid; INR 180,000 - 300,000; Full time

Job summary

Bridging Talents Pte Ltd is seeking a Customer Service Executive for a leading client in the retail space. The role involves responding to customer queries across chat, phone, and email, and resolving issues to ensure customer satisfaction.

The position is full-time with temporary/contractual terms, offering exposure to diverse cross-functional areas within the retail sector.

Qualifications

• Customer service experience handling chat, call and email channels.
• Experience in resolving product or service issues and addressing customer complaints.
• Exposure to retail customer service environments is a plus.

Responsibilities

• Respond to customer queries via chat, call and email in a timely and professional manner.
• Resolve product or service issues by clarifying customer complaints, determining the cause, and finding the best solution.

Skills

Sales & Marketing

Accounting & Finance

Healthcare

Procurement & Supply Chain

Job description

Respond to customer queries via chat, call, and email in a timely and professional manner.

Resolve product or service issues by clarifying customer complaints, determining the cause, and finding the best solution.

Required Candidate profile

We are hiring a Customer Service Executive for one of our Leading Client in Retail space.

Employment Type: Full Time, Temporary/Contractual

Skills highlighted with ‘‘ are preferred keyskills

• Sales & Marketing - Driving growth through customer engagement, branding, and market expansion.
• Accounting & Finance - Ensuring compliance, efficiency, and strategic financial management.
• Healthcare - Supporting patient-centric care, operational excellence, and regulatory alignment.
• Procurement & Supply Chain - Optimizing sourcing, logistics, and end-to-end supply chain resilience.