Customer Support Executive

TP; Agra District, Ajmer, Jaipur; On-site; INR 194,000 - 324,000; Full time

Benefits offered by this job

Company-sponsored accommodation

Travel support

Job summary

TP is seeking a Customer Support Executive for Chat and Email processes in Jaipur. The role involves handling inquiries, delivering timely resolutions, and maintaining high customer satisfaction while documenting interactions and ensuring records are up to date.

The position operates in a 24x7 process environment with rotational shifts. Freshers and experienced candidates with good English communication, basic computer skills, and typing ability are welcome.

Qualifications

• Freshers or experienced candidates may apply.
• Graduates can apply.
• Good written and verbal communication skills.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle customer queries through Chat and Email channels.
• Provide timely and accurate resolutions to customer concerns.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions and update records accurately.
• Adhere to process guidelines, quality standards, and SLAs.
• Coordinate with internal teams for effective issue resolution.

Skills

Written English

Customer focus

Multitasking

Problem solving

Rotational shifts

Typing skills

Education

Graduate degree

Job description

Job Description Customer Support Executive (Chat / Email Process)

Position

Customer Support Executive Chat & Email Support

Location

Jaipur

Salary

Up to 3.24 LPA

Eligibility

Freshers and Experienced Candidates
Graduates can apply
Good written and verbal communication skills
Basic computer knowledge and typing skills

Shift Details

Rotational Shifts
24x7 Process Environment

Special Benefits for Outstation Candidates

Company-sponsored accommodation for the first 7 days
Travel support provided as per company policy

Key Responsibilities

• Handle customer queries through Chat and Email channels.


• Provide timely and accurate resolutions to customer concerns.


• Maintain high levels of customer satisfaction and service quality.


• Document customer interactions and update records accurately.


• Adhere to process guidelines, quality standards, and SLAs.


• Coordinate with internal teams for effective issue resolution.

Desired Skills

• Good written English communication.


• Customer-focused attitude.


• Ability to multitask and work in a fast-paced environment.


• Strong problem-solving and analytical skills.


• Flexibility to work in rotational shifts.