Customer Support Executive

Healthkart; Gurugram District; On-site; INR 240,000 - 320,000; Full time

Job summary

Healthkart in Gurugram, India is seeking a Customer Experience Chat Support professional to handle customer queries via chat and email. The role requires excellent communication, problem-solving abilities, and a customer-first approach to ensure seamless service.

Key responsibilities include managing chat and email interactions, providing product information, resolving issues promptly, maintaining documentation, and coordinating with internal teams to enhance customer satisfaction.

Responsibilities

• Handle customer queries and concerns through chat and email support channels.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues in a timely and professional manner.
• Maintain proper documentation of customer interactions.
• Coordinate with internal teams when required to resolve customer concerns.
• Ensure a high level of customer satisfaction and service quality.

Job description

Job Description

About the Role

We are looking for a Customer Experience Chat Support who will be responsible for handling customer queries through chat and email. The role requires excellent communication skills, strong problem-solving ability, and a customer-first mindset to ensure a seamless customer experience.

Key Responsibilities

• Handle customer queries and concerns through chat and email support channels.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues in a timely and professional manner.
• Maintain proper documentation of customer interactions.
• Coordinate with internal teams when required to resolve customer concerns.
• Ensure a high level of customer satisfaction and service quality.

Work Details

• Work Mode: 6 Days Work from Office
• Timings: 10:00 AM 7:00 PM (IST)

Preference

• Immediate joiners will be given preference.
• Freshers with excellent communication skills are also encouraged to apply.