Customer Support Executive

ADVENXA; Kerala; On-site; INR 204,000 - 340,000; Full time

Job summary

ADVENXA is seeking a customer support professional for engaging with customers via Email and Chat. Freshers with excellent English proficiency are welcome to apply, and a Bachelor’s degree is Mandatory.

You will respond to queries, resolve issues, and maintain customer satisfaction with a focus on accuracy and timely updates. The role requires strong communication, interpersonal, and problem-solving abilities, plus basic computer knowledge and willingness to work in rotational shifts.

Qualifications

• Bachelor's Degree.
• Excellent spoken and written English communication skills are mandatory.
• Strong customer service, interpersonal, and problem-solving skills.
• Basic computer knowledge and willingness to work in rotational shifts.

Responsibilities

• Respond to customer queries promptly and professionally through Email & Chat.
• Provide accurate and timely resolutions while ensuring a high level of customer satisfaction.
• Handle customer interactions with empathy and maintain a positive customer experience.
• Maintain accurate records of customer interactions and update internal systems.
• Meet quality, productivity, and service standards while following company processes.

Skills

English proficiency

Customer service

Interpersonal skills

Problem solving

Education

Bachelor's degree

Tools

Basic computer skills

Job description

Experience: 0–2 Years (Freshers with excellent English proficiency are welcome to apply)

Qualification: Bachelor's Degree (Mandatory)

Salary: Up to ₹3.4 LPA

Shift: Rotational Shift

Responsibilities

• Respond to customer queries promptly and professionally through Email & Chat.
• Provide accurate and timely resolutions while ensuring a high level of customer satisfaction.
• Handle customer interactions with empathy and maintain a positive customer experience.
• Maintain accurate records of customer interactions and update internal systems.
• Meet quality, productivity, and service standards while following company processes.

Requirements

• Bachelor's Degree.
  
• Excellent spoken and written English communication skills are mandatory.
  
• Strong customer service, interpersonal, and problem-solving skills.
  
• Basic computer knowledge and willingness to work in rotational shifts.