Customer Support Executive- Chat Process/U

TP; Mohali; On-site; INR 250,000 - 550,000; Full time

Job summary

TP in Mohali, India seeks a customer support associate to handle email and chat inquiries, providing prompt and courteous service. You will manage multiple conversations, document issues, and help resolve customer concerns with a positive, customer-first approach.

Fresh graduates or undergraduates are welcome to apply. A basic proficiency in Microsoft Office and clear communication are essential for success in this role.

Qualifications

• Excellent communication skills with the ability to handle multiple conversations simultaneously.
• Fresh graduates are welcome to apply or UG candidates.
• Basic computer knowledge with proficiency in MS Office applications (Word, Excel).

Responsibilities

• Provide exceptional customer support via email or chat to resolve queries.
• Handle emails and chats in a timely and efficient manner.
• Resolve issues promptly while maintaining a positive attitude.
• Escalate complex issues to senior team members when necessary.

Skills

Communication skills

Multitasking

Microsoft Office

Education

UG/Graduation

Tools

Microsoft Word

Microsoft Excel

Job description

Roles and Responsibilities :

• Provide exceptional customer support through /email, or chat to resolve customer queries and concerns.
• Handle , emails, and chats in a timely and efficient manner.
• Resolve issues promptly and professionally while maintaining a positive attitude.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-7 years of experience in BPO/Call Centre environment./ANY.
• Excellent communication skills with the ability to handle multiple conversations simultaneously.
• Basic computer knowledge with proficiency in Microsoft Office applications (Word, Excel).
• Fresh graduates are welcome to apply/UG ALSO.