Customer Support Executive

ExcelR Edtech Pvt Ltd; Udaipur District; On-site; INR 180,000 - 300,000; Full time

Job summary

ExcelR Edtech Pvt Ltd is seeking a Customer Support Executive in Rajasthan to deliver exceptional service and maintain strong client relationships. You will handle inquiries, resolve issues, and collaborate with colleagues to ensure top-tier support.

The role emphasizes clear communication, product knowledge, and adherence to company policies, with opportunities for growth in a dynamic educational tech environment.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints and resolve issues effectively.
• Familiarity with BPO processes and customer support best practices.
• Proficiency in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions, issues, and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Provide feedback to management regarding customer concerns and suggestions for improvement.
• Stay updated on product knowledge and company policies to effectively assist customers.

Skills

Communication

Complaint handling

BPO processes

Customer support software

Problem solving

Job description

We are seeking a dedicated Customer Support Executive to join our team in Rajasthan. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions, issues, and concerns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Provide feedback to management regarding customer concerns and suggestions for improvement.
• Stay updated on product knowledge and company policies to effectively assist customers.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints and resolve issues effectively.
• Familiarity with BPO processes and customer support best practices.
• Proficiency in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

If you are passionate about providing excellent customer service and are looking for an opportunity to grow in a dynamic environment.

Join us in delivering outstanding support to our customers and contributing to our company's success.