Customer Support Executive

Indian Manpower Services; Mumbai; On-site; INR 250,000 - 500,000; Full time

Job summary

Indian Manpower Services in Mumbai is seeking a dedicated Customer Support Executive to provide exceptional service to clients in the manufacturing sector. You will address inquiries, resolve issues, and maintain positive relationships.

You will respond via phone, email, and chat, use our CRM to record interactions, collaborate with teams to resolve complex problems, and participate in training to deepen product knowledge and service skills.

Qualifications

• Strong communication skills, both verbal and written.
• Proficiency in CRM software and customer support tools.
• Ability to handle customer queries and resolve issues effectively.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or support roles is a plus, but not mandatory.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with other departments to resolve complex customer issues and ensure a seamless customer experience.
• Conduct follow-ups with customers to ensure their issues have been resolved satisfactorily.
• Provide feedback to management regarding customer concerns and suggestions for improvement.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Strong communication skills

Proficiency in CRM software

Ability to handle customer queries

Problem-solving skills

Attention to detail

Multitasking

Tools

CRM software

Customer support tools

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Mumbai region. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in the manufacturing sector. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining positive relationships with our customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with other departments to resolve complex customer issues and ensure a seamless customer experience.
• Conduct follow-ups with customers to ensure their issues have been resolved satisfactorily.
• Provide feedback to management regarding customer concerns and suggestions for improvement.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Proficiency in CRM software and customer support tools.
• Ability to handle customer queries and resolve issues effectively.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or support roles is a plus, but not mandatory.

Join us in delivering outstanding service and support to our valued customers.