Customer Support Executive

Indian Manpower Services; Navi Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Indian Manpower Services in Navi Mumbai seeks a Customer Support Executive to deliver high-quality assistance, resolve inquiries, and ensure a smooth experience for customers across channels.

The role involves handling inbound queries via phone, email, and chat; maintaining CRM records; collaborating with departments to resolve issues; and training new team members as needed.

Qualifications

• Experience using CRM systems and customer support tools.
• Excellent verbal and written communication skills.
• Patience and empathy when helping customers.
• Ability to proactively solve problems and identify solutions.
• Familiarity with manufacturing sector is a plus.

Responsibilities

• Handle inbound customer queries through phone, email, and chat.
• Provide accurate information and solutions to inquiries, ensuring satisfaction.
• Maintain and update customer records in the CRM system.
• Collaborate with other departments to resolve complex issues.
• Identify opportunities for process improvements and enhance CX.
• Assist in training new team members and sharing best practices.

Skills

CRM software

Strong communication

Empathy

Proactive problem-solving

Manufacturing awareness

Tools

CRM software

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving queries effectively. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a smooth experience with our services.

Key Responsibilities

• Handle inbound customer queries through various channels, including phone, email, and chat.
• Provide accurate information and solutions to customer inquiries, ensuring a high level of customer satisfaction.
• Maintain and update customer records in the CRM system, ensuring all interactions are logged accurately.
• Collaborate with other departments to resolve complex customer issues and improve service delivery.
• Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
• Assist in training new team members and sharing best practices within the team.

Required Skills

• Proficiency in CRM software and customer support tools.
• Strong communication skills, both verbal and written.
• Ability to handle customer queries with patience and empathy.
• Problem-solving skills and a proactive approach to resolving issues.
• Familiarity with the manufacturing industry is a plus.