Customer Service Executive

Kankei; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Kankei is seeking a Customer Service Executive in Maharashtra to deliver exceptional customer support and ensure a positive client experience. You will handle inquiries, resolve issues, and provide product information.

The role emphasizes customer satisfaction and loyalty, with opportunities to learn and grow in a dynamic environment. The position requires strong communication, empathy, and familiarity with BPO/telecalling processes, along with proficiency in customer service software and tools.

Qualifications

• Strong written and verbal communication skills required.
• Ability to handle customer complaints with empathy and professionalism.
• Familiarity with BPO and telecalling processes.
• Proficient in using customer service software and tools.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product questions and provide solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes.
• Identify and escalate complex issues to the appropriate department.
• Stay updated on product knowledge and company policies.

Skills

Strong communication

Empathy

BPO & telecalling

Customer service software

Tools

CRM software

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. As a Customer Service Executive, you will handle customer inquiries, resolve issues, and provide information about our products and services. Your role will be crucial in maintaining customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product-related questions and provide solutions to their issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance the overall customer experience.
• Identify and escape complex issues to the appropriate department when necessary.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to handle customer complaints with empathy and professionalism.
• Familiarity with BPO and telecalling processes.
• Proficiency in using customer service software and tools.
• A positive attitude and a willingness to learn.

If you are passionate about customer service and enjoy helping others, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding service and making a difference in our customers' lives.