Customer Support Executive

ANK Solar Energy; Surat; On-site; INR 180,000 - 300,000; Full time

Job summary

ANK Solar Energy in Surat, Gujarat, India is hiring for an outbound sales role focused on explaining solar products and services to customers. The candidate will generate leads, qualify prospects, and coordinate with sales and technical teams to meet daily, weekly, and monthly targets.

The role requires regular follow-ups, site visits scheduling, and maintaining CRM records to ensure accurate data and timely reporting.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Explain solar products, services, benefits, and solutions to customers.
• Generate and qualify leads through telecalling.
• Understand customer requirements and provide relevant information.
• Follow up with interested customers and maintain regular communication.
• Schedule customer meetings and site visits for the Sales Team.
• Handle customer queries and basic objections professionally.
• Maintain accurate records of calls, leads, follow-ups, and customer interactions.
• Update lead details in Excel/CRM on a regular basis.
• Coordinate with the Sales and Technical teams for customer requirements.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Prepare and submit regular calling and lead-generation reports.

Job description

Role & responsibilities

• Make outbound calls to prospective and existing customers.
• Explain solar products, services, benefits, and solutions to customers.
• Generate and qualify leads through telecalling.
• Understand customer requirements and provide relevant information.
• Follow up with interested customers and maintain regular communication.
• Schedule customer meetings and site visits for the Sales Team.
• Handle customer queries and basic objections professionally.
• Maintain accurate records of calls, leads, follow-ups, and customer interactions.
• Update lead details in Excel/CRM on a regular basis.
• Coordinate with the Sales and Technical teams for customer requirements.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Prepare and submit regular calling and lead-generation reports.